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master99

01-31-2008, 02:23 PM

DO NOT BUY FROM, (www.modchipfitters.com) THEM! THERE A RIP OFF WHEN IT COMES TO GETTING YOUR MONEY BACK!!

I bought a XCM shell controller wireless with light kit on the 17th of January 2008,it arrived on 21st January 2008, I installed it followed online instructions, at (http://www.xcm.cc/wireless_pad_shell_installation_guide.htm) the lights did not work, so i checked it 5 times still didn’t work so a bring it to one of my friends who also is a I.T geek and has all kinds of gadgets and modifies pc and consoles and is a professional at soldering, he installed it still did not work so I contacted (www.modchipfitters.com) telling them the product is faulty I need a RMA to send it back I got my RMA number they got back there product back on the 24 of January 2008, so you can see I only had the XCM wireless shell light kit for 3 days.

They say they tested it and it works fine, and they want an extra £20 for testing fee, what a Joke, what a rip off, there website clearly says that they will want 25% of the original price for the goods which is £17.50 so 25% of £17.50 is around £4.50 which i would have paid but now they are saying they want £20 if i want it sent back. NO WAY WILL I PAY THAT IT’S A RIPP OFF. They continued to say it takes them 5 hours to test the XCM wireless shell controller light kit. Including dissemble and assemble. “You decide” what a lie!

It is apparent that having it sent back is way to costly it cost more then the XCM wireless light kit which was faulty when i bought it, so now i asked for a full refund of £20.74 including delivery. Guess what they don’t want to give me my money back!!!!! I want my money back under the SALE OF GOODS ACT 1979 as (amended) furthermore Distance Selling Regulations apply where there has been no face to face contact. If you do order goods the cooling-off period of 7 working days kicks-in after the day on which the goods are received. It has been almost 4 working days when I received it and sent it back.
I have E-mailed wrote to them asking for a full refund they have now been ignoring my E-mails and not refunding me www.modchipfitters.com is a RIP OFF they give modchip stores a bad name, weather some have you have had good experience is neither here or there, I personally I have been missed treated and ripped off by these unprofessional people. I mean some of there prices are over priced as it is I would put it past them if they where profiteering.

So I had no alternative to contact Trading Standards on the grounds they have there goods back after 4 days and have not given me my money back, and will take it from there. I will get my money back I refuse to be ripped off some of you may say it only £20.74 well if that’s the case let them refund me my money back. They say the product is works, if that’s the case install it in a brand-new wireless xbox360 controller and sell it on for double the price or what ever they sell it for. But these guys are a waste of time keep away they are better modchip stores with fare policies and good refund policies, any good company or Trader would have given my money back with no hassles.
www.modchipfitters.com RIP OF BRITIAN, Rogue Traders

Evolution

02-02-2008, 03:03 PM

I sympathise with you mate. I really do.

Unfortunately, I have some bad news for you. Trading Standards will do NOTHING except spout a load of hot air and tell you to go to the Small Claims Court which will ultimately cost you much more than the £20 you are out of pocket.

In ripoff Britain any cowboy can sell you any load of shite and effectively get away with it, the consumer laws in this country were destroyed by Thatcher and her tory mob under the guise of making Britain 'competitive' for sonsumer businesses years ago and no Government since has done anything about them except spew hot air and hyperbole.

Once money changes hands for goods in the UK and there is a dispute its up to YOU to prove wrongdoing and seller goodwill to resolve an issue which is clearly something this mob wont have.

In effect you are fucked

master99

02-02-2008, 04:00 PM

So it seems for now, I am contacting my bank and will also let them know my card was misused by these coook suckers and claim fraud if these dickkk heads want to rip me off ill contact every body i can to shed light on them, that includes the police its fraud they robbed me. just like a street robbery.I hate people like this who do this type of crap, or best next thing just go down to the house or the shop where they are located which is not fare from where i live. cunnnnts

modchipfitters.

02-06-2008, 06:40 AM

i would just like to set the record straight on this matter
i am 1 of the managing directors of Modchip Fitters and also the person who was dealing with this dispute
this item was tested and found to be fully working
on our website it actually states and i quote

10.) If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. In this case, the customer is responsible for all return shipping costs plus a testing fee of either £15 or 25% of the original purchase price whichever is deemed most suitable for the item returned, this fee is to cover the labor cost involved for our technicians to test/install the item, this fee can be paid by credit card or money order but your item will not be returned or refunded until all fee's & costs are paid in full.. If you received free shipping on original order, upon return you will be assessed the original shipping cost incurred by MODCHIPFITTERS.COM. Any item that is verified as 100% working, and has been soldered upon is NOT eligible for a refund. No exceptions to this whatsoever.

in this case we were charging £15 plus postage to return the item because master99 insisted that he wanted it testing on both the old and new revision of the controller pcb's, so i had to install the shell twice and fully test that light and all buttons were working correctly which they were, then put both controllers back together which as i stated to master99 took me about 1 1/2 hours (not 5 hours as he is trying to say i said to him) we hate having to charge testing fee's but if we didint we would have to put our prices up on all products to cover the admin and technicians wages which we dont think it is fair that everyone else should have to pay for the small minority of people that are unable to follow simple installation instructions, about 80% of the items that are returned are not faulty and have just been incorrectly used or installed. if this had been a faulty product we would have had no problems in just sending out a replacement with no fuss or expense to master99, we even tried to compromise with him and make an exception for him by reducing the testing fee to £10 including the return postage but he was still not happy

as for the sales of goods act and the distant selling regulations they state

For items ordered within the EEC Under the Distance Selling Regulation 2000( amended 2005) you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel the order the item must be un-used, unopened and in a re-salable condition i.e. all packing, accessories etc

we have responded to all emails sent and all we got back was a loads of abuse and him quoting terms and conditions at us but the terms and conditions he quoted were not complete as he had only read the parts he wanted and not the full thing, this can be seen above like where he only mentions the 25% testing fee and not the £15 and also in the distance selling regulations where he conveniently missed out the part about items having to be returned in unused and unopened condition to qualify for the cooling off period

all our terms and conditions are freely available to view on the website at any time (before, during or after purchasing) and by purchasing a product he has agreed to abide by them

master99

02-06-2008, 11:02 AM

This unprofessional company still failed to refund me My £20.74 I quoted your policy so people could see what I was on about, but I am not claiming under your policy but under sales of goods act as amended, I had your item for 4 days I returned it because it was faulty I was happy for you to send a working one. you claim it was working, I didn't see you test it, yet you wanted me to pay £20.00 fee for testing, you claimed it took 4 to 5 hours to test rubbish. never the less to pay £20,00 fee for a item which cost £17.99 is just being financially stupid

10.) If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. In this case, the customer is responsible for all return shipping costs plus a testing fee of either £15 or 25% of the original purchase price whichever is deemed most suitable for the item returned, this fee is to cover the labour cost involved for our technicians to test/install the item, this fee can be paid by credit card or money order but your item will not be returned or refunded until all fee's & costs are paid in full.. If you received free shipping on original order, upon return you will be assessed the original shipping cost incurred by MODCHIPFITTERS.COM. Any item that is verified as 100% working, and has been soldered upon is NOT eligible for a refund. No exceptions to this whatsoever.

How else, are you to find out if the item is working? the whole point in having that item is to solder it to your controller. yet you want to charge me an extra £20.00 for testing fee rubbish you want me to cover your cost, you got back the item you found it was not working, so to save money you just got a new one out and decided lets charge him a another £20.00 for a new one to cover are costs for this faulty item.

Lets face it any good company would have just refunded me my £20.74 considering I only had it for 3 days and you got it back next day, I could understand if i had the item like a month or six weeks but 4 days, furthermore the item was in its original packing, if the item was not faulty we would have kept it, we read your terms and conditions before hand and thought being that it is fualty there would be no problem, even if it was not fualty (as you claim) it should not be a problem. but to want more money. its ridiculers, you need to stop being greedy and ripping people off.

Its proven to costly to have the item back so I wanted a full refund of £20.74 as for as I am concerned its fraud on your part and you will not get away with it, this so called company is run by 2 people who rip people off its that simple.

and in regards to abuse take my E-mails as you want , I simply asked for my money back furthermore, asked why you was trying to rip me off. but lets not divert Trivial matters about E-mails being abusive, simply Because you robbed me of £20.74 which in the long run will cost you more.

DO NOT SHOP FROM THESE PEOPLE THEY WILL RIP YOU OFF, and if they do don't think ohh well its only £20.74 or a small amount of money you spent, be bothered take the matter further get 3rd parties involved, its the only way we can fight against rip of companies like this.

YOU GIVE BAD NAMES TO MOD CHIP STORES AROUND THE WORLD, NOW I CAN SEE WHY UK DEEMED STORES LIKE YOURS ILLEGAL

I WANT MY MONEY BACK OF £20.74 YOU ROBBED FROM MY BANK ACCOUNT I WANT A FULL REFUND.

YOU HAVE YOUR ITEM BACK AFTER 4 DAYS OF BEING FUALTY NOW GIVE ME MY MONEY BACK!!! £20.74

modchipfitters.

02-06-2008, 06:54 PM

sales of goods act as amended clearly states that to send back an item under the 7 day cooling off period that the item has the be in new and unused condition
we have never said it too 4 or 5 hours to test we said it took 1 and a half hours
also under the sales of goods act we are within our right to charge a testing fee for non faulty returns
we have not just gone and got another controller shell off the shelf the controller shell we tested was the 1 you sent back and the 1 you sent back works 100%
silly question in all this but once installed did you turn the lights on with the power switch??
we are not in habit of ripping people off we have a good namer for ourselfs and are just trying to earn an honest living
as for the refund if we were to have offered you 1 it would have been for £17.50 not 20.74 because the item price was £17.50 the rest was postage which you are not entitled to be refunded

we did not rob money from you bank account you authorized the transaction we have records to back this up including but not limited to ip address logs
the goods were delivered promptly
its not our fault you cant use a soldering iron or follow a very very simple diagram which was pointed out to you by another member on another forum before you sent the item back http://forums.llamma.com/viewtopic.php?t=14019

the whole point to all this matter is that the item you return was not faulty in anyway shape or form and it is now used item

try buying something from woolworths or dixons for example using it for 2-3 days and then taking it back when its not faulty and see what they say!!!

dixons say the following on returns within 7 days
Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed
so as you have installed this item you do not qualify for the distance selling regulations part of the sales of goods act as amended

if item had been faulty we would have happily replaced the item or refunded your money
we don't get some weird kick out of installing products just for the fun of it when they are returned you know
we test each item because if we return them to our suppliers with checking them and our suppliers find they are working then we get charged for a non faulty return as well

modchipfitters.

02-06-2008, 07:03 PM

master99

02-06-2008, 11:18 PM

how about we make you a deal
if you are willing to pay the test fee then if you send in your controller we will fit this controller shell and fully test it for you free of charge

it will be the same controller shell you sent in
not another taken off the shelf ( seeing as you bought the last 1 we had in stock it would have been very hard to have swapped it for another even if we had wanted to)

let us know if you would be happy with this offer as we try our best to please our customers when ever possible but somtiems we fighting a lost cause

You owe me money modchipfitters you have robbed me of £24.74 let me clear this whole thing up you thiefs! a friend had the same problem with his controller, xcm light controller kit, (http://www.whitedog.co.uk/catalog/xbox-360-xbox-360-case-mods/c-161_164.html) I was gonna buy from there but for the sake of £3, I went with you. I thought I could trust you, I thought you guys where the business, even though some of your prices are way to much. but never the less took the plung

my m8 sent his xcm controller back after the lights did not come on, he tested it, it simply didnt work. so he sent it back guess what? they gave his money back, with no problems.

Now you guys just want to charge me another £20.00 whats that all about? testing fee lol rip off m8

Its simple I bought a fualty item it was fualty not fit for purpose, you claim it was working took you 5 hours to test it blah blah blah, now its come too, you dont want to refund me my money back, thiefs!!

In regards to soldering i use to solder xbox.s ps2, also do my own projects and mods so soldering is a peace of cake, its not my fualt your selling dodgy goods what dont work, never mind if i can solder or not the soldring is very easy for that peace of it.

furthermore all this talk about dixsons forget dixsons, i take things back them all the time. furthermore get my money back no problem.

Now to this deal! so your saying if i pay you an extra £20.00 (which i have already paid you) you will fit a new controller shell for free lol lol one that works this time?

or was that £10? as you stated in my email? I send my controller in? with out the shell so that way it will not take you 10 hours to fit it, you fit it test it make sure it works, then send it back for £10 recorded delivery (we dont want you keeping my xbox controller now do we), im happy with that or if you can not do that i would just like a full refund of £20.74 i think thats fare

IF YOUR HAPPY WITH THAT MODCHIPFITTERS E-MAIL ME AND LET ME KNOW? IF NOT THERES NOTHING I CAN DO...BUT PROCEED

P.S EVEN THIS SAYS ON YOUR WEBSITE:

10.) If the returned product is verified as working 100%, it will be shipped back to you as soon as possible. In this case, the customer is responsible for all return shipping costs plus a testing fee of either £15 or 25% of the original purchase price (whichever is deemed most suitable) for the item returned, this fee is to cover the labour cost involved for our technicians to test/install the item, this fee can be paid by credit card or money order but your item will not be returned or refunded until all fee's & costs are paid in full.. If you received free shipping on original order, upon return you will be assessed the original shipping cost incurred by MODCHIPFITTERS.COM. Any item that is verified as 100% working, and has been soldered upon is NOT eligible for a refund. No exceptions to this whatsoever.

15% OF £17.99 IS AROUND £4.50 IT CLEARLY SAYS IN BOLD RED, WHERE IT SAYS (WHICH EVER IS DEEMED SUITABLE) NOW BE HONEST, which is more suitable for xcm controller which cost £17.99 taking £15.00 excluding delivery. or %25 of £17.99 which is around £4.50 be honest m8, that's all I am saying.

But if you can do that for a extra £10 bearing in mind I have already paid you £20.74 im willing to sort it out from there im willing to pay you an extra £10 send my controller with out the shell recorded delivery and you fit blue light xcm kit in and send it back for £10 LET ME KNOW HOW YOU FEEL ABOUT IT.

modchipfitters.

02-07-2008, 12:02 PM

master99

02-07-2008, 12:36 PM

ok if you are happy to pay £10 then to put an end to this matter and to show good will on our part we will fit the controller shell and return your item by recorded post to you
please note that the controller shell we will fit will be the exact same shell that you returned to us and not a replacement or any other 1 and it will be fully tested and fully functional at the time of leaving our premises

is this acceptable to you please go to our site and purchase 10 repair tokens and send your controller to the returns address

thank you

ok i will also show good will even though im out of pocket and purchase 10 repair tokens and send my controller to your selfs in working order with out my original xbox shell so the fitting will be much easer, you will have the controller to your selfs by tuesday, hopfully i will get everything back in working order with the lit kit working with the leds. i take it its the same address i sent it back to do i need a rma? or somthing ill juts put a note in the box.

master99

02-08-2008, 12:14 PM

HELLO AGAIN, after searching and searching it has come to are attention that the instructions you diverted me too at the xcm website found here

(http://www.xcm.cc/wireless_pad_shell_installation_guide.htm)

are for the old PCB board wireless controllers which you already knew, I then told you I have the new PCB board controllers, and this does not work, on these instructions, you claimed they do, yes indeed they do for the old type PCB board wireless type, which I already told you, I did not have, I only have the new PCB board wireless controller type board.

I knew there was nothing wrong with my soldering skills because I have years of experience I just was shown the wrong instructions, from your self's,

another person I have the pleasure of knowing in person from xbox scene forum, had the same issue, but when we investigated it even more in depth it is inpossible you used the (http://www.xcm.cc/wireless_pad_shell_installation_guide.htm) instructions for the new PCB wireless controller. because it just does not work.

here is the new instructions for the solder points for the new PCB controllers Microsoft are now selling replacing the old type wireless controller PCB boards.

(http://forums.xbox-scene.com/index.php?showtopic=639236)

<< This is the instructions i used for the new type of wireless PCB boards for the xcm shell light kit, i soldered my friends using these instructions and it works!

so the instructions which was shown to me was indeed wrong there for on those grounds I sent back the xcm light kit stating it was not working, but when you tested it you tested it on the old PCB wireless controller showing it working, but I would say if you used the same instructions from the xcm website, for the new PCB wireless controller we all know that's in possible because those instructions do not work on the new type xbox360 controller which i already said i had in the first place. so some one lied?

so on those grounds can you send me back the same xcm shell lit kit with no extra charge those you pay for recorded delivery to me. as soon as possible.

my order number is #9359 item already paid for.

Its like telling some one use these keys for your car, and they don't work, then finding the real keys to the car then the car works, if i was pointed to the right place in the first place we would not have this problem, the real piss take come when you say i had the correct keys and it was my fault i didn't know how to use it.:o then claimming those same keys do work, but clearly dont:rolleyes:

so please can you return the item. now we all know the truth on the matter.

Thanks

master99

02-11-2008, 08:46 AM

.STILL NO REFUND FOR FAULTY GOODS? YOU OWE ME £20.74 YOU CAN NOT JUST STEAL MONEY FROM MY BANK ACCOUNT SEND OUT DODGY GOODS.

ARE YOU GOING TO REFUND MY MONEY BACK OR SEND THE GOODS BACK? YOU WILL NOT GET AWAY WITH YOUR FRAUD I ASSURE YOU

jambooboo

02-12-2008, 06:39 PM

master99

02-13-2008, 09:12 AM

Why don't you contact them directly, explain that there has been some sort of communication problem regarding instructions to fit the item, and if the store values your custom they should hopefully see the sense to send you the item back.

For what it's worth I don't think either party are willingly in the wrong - if it were my business though I'd likely incur the re-posting costs and put the issue to rest.

Btw OP the Distance Selling Regulations don't come into play in this kind of instance as the item has to be in received back in condition fit for resale. The 'fit for purpose' bit of the Sale Of Goods Act is a little more ambiguous in this instance from what I've skim read of this thread. And while you may feel robbed as you currently have neither item nor money, they've not stolen your money as you originally authorised payment.

I hope you get it sorted regardless.

Thank you for your input but with all due respect if you where in my position, you would feel robbed and do anything legally, on the grounds not just for money but principle.

in regards to the item fit for re-selling I sent back he item after 3 days knowing it was not working, weather its working when they have it there is no evidence to support that, as I said before I friend had the same problem so we looked into it even more and got the Real (instructions).

they claim the instructions for the new pcb board of the control pad was on xcm site and have used those instructions for both pcb boards of the controller.

That is a lie simply its impossible to use xcm instructions for the new wireless pcb boards, because it does not work, weather the controller is still faulty even through they directed me to the site I do not know, they knew first hand I only had the new controller, so when I had it was faulty there for I sent it back. what was I suppose to do keep faulty item?

Now as I said before I sent it back thinking these guys are ok and will deal with it accordingly

1) modchipfitters wanted an extra £20 for the item to be sent back= I'm not paying that that's totally absurd.

2) they claimed to have tested it and it works using the old instructions on the new wireless pcb board= that is impossible! it simply does not work, so they lied.(TO GET MORE MONEY)

3) they offered me to send back the controller for them to fit for an Extra £10 which I have paid costs of sending back the item and buying the item then sending it back, I AM out of pocket, now i do not trust them because they could turn round And say I owe £40 for fitting and testing and can keep my money and controller. which you see they are doing now..

4) all I want know is the item sent back recorded delivery at cost of £2.50 royal mail paid from them, don't want it fitted, as it is I am taking a chance because it could be faulty even still. never the less if they can not see sense just give me my money back, its that simply I paid them with my money give me my money back of £20.74 and ill go else where. simple

5) as for the resale of the item they can put that in a spare pad they have lying around or buy one and install the light kit and sell it for double the price, I have seen other shops do that. so the resale value is still there, furthermore I only had the item for 3 days so they got back every thing in its original condition even the wrapping paper and the royal mail sticker was left on it.

6)if they wanted me to pay posted costs to send it back, i would which cost £2.50 1st class recorded delivery buy royal mail. but they want either extra £10 or £20, depending how they feel at the time (greedy for money) (rip off)

7) I have emailed them plenty of times I have had no reply, the only reply I got IS when they where taking my money after that, not a thing.

8) its really simple MODCHIPFITTERS, SHOULD REFUND ME MY MONEY BACK OF £20.74 OR SEND BACK THE ITEM. ITS THAT SIMPLE. but to pay an extra £10 or £20 is an outrage

9)WWW.MODCHIPFITTERS.COM

ARE RIP OFF ARTIST !!!as you said any good company or trader would refund me or send back the item with no hassles the only reason I am making this public because I have tried to contact them but all I get is. I have to pay the Technician, we need more money, if you don't smell a rat well nothing more I can say.

10) as I said before its just not the money but principle I will continue to post in every forum and further more contact trading standards the police my bank on grounds of fraud, I don't care if they say it was Authorised, they can say that when police kick down the door and search the premises and then, they will say there was no need for it. I either want my money back or send the item back I am not paying more funds £20 or £10.

Sorry I just had to say, if this is what they want to do ok fine bu me, they will not get away with there thieving ways..

saleem

03-01-2008, 10:29 AM

master99

03-01-2008, 10:57 AM

ring him and its "our advisors are busy answering phone calls ring back or email sales".ring them 9am till 5 pm and see what happens,all day long its the same **** "advisors busy on phone" ring them 10pm and even ring at 2am and its the same **** "advisors" all this idiot does is hide behind an answering machine and send an email and you will be lucky to get reply.

do yourselves a favor if you read this,he was cool on getting a passkey to me,everything went smooth,i ordered something else,sent postal order and it cost me £40 with mail and everything and this maggot cant even answer an email,dosnt want to part with the money.

do yourselves a favor if you are reading this post and stay away from this site cos his customer service is second to noone when it comes to NOT replying.if you sent him email saying you wanted to send him 100's of £'s he would probably get back but,once he got the dosh he wont respond.

your customer service sucks big time matey just like you!

stay away from modchipfitters.you get better customer service from nigerian scammer!

wanker!
:mad:

haa haa so i was not the only one who got raped by them.

Best thing you can do m8 is contact your bank. i used a debit card so i thought i had no protection for these types of things, but was not the case, if you use a debit card and it has the "visa" symbol on your protected.

so contact your bank you can either do a charge back or get your money back either way. tell the bank you received faulty goods, or tell them you didn't receive it you will get your money back.

if you used a credit card tell them too and you will get your money back

modchipfitters.com only gave me a part refund after emailing them calling them every day the customer service does not exist because there are only 2 of them running it.

so i get a refund of £10 from modchipfitters but after contacting my bank the bank gave me £20.74 total refund £30.74.

but i learnt my lesson now don't shop at these places unless your willing to go down to the shop or house where they operate to sort out what ever problem you have.

so i got a full refund from my bank. i dont know how they done it weather it was a charge back or what ever, and i got £10 refund from the trader which is half my money all in all, i got a full refund from the bank.plus £10 extra to spend on munchis:D