Retail survey: MS wins 'best attitude and quality to retail' & 'best overall company'

[Zeus]

Retailers have praised Microsoft in a 2007 retail survey. MS won the most votes for ‘best attitude and quality to retail’ and ‘best overall company’. The highlight for the year for retailers was the Halo 3 launch which featured celebs such as Pharrell Williams. Strangely though retailers also voted the box 360 most likely to win the next-gen console battle. Nintendo won ‘biggest disappointment of the year’ accolade for the lack of Wii stock.

<center><img src="http://www.maxconsole.net/content_img/msawbes.jpg"></center></a>


Special mention should also go to Nintendo, which performed nearly as well in the polls, finishing just behind Microsoft in a number of key categories. The success of Wii finished just behind the release of Halo 3 as the highlight of the year with 30 per cent of the vote, while retailers considered Nintendo the second best overall company with 23 per cent.

Nintendo won’t be overly enamoured with the category it did top, winning 57 per cent of the vote for the ‘biggest disappointment of the year’ for lack of Wii stock.

Despite worries over supermarket trade infringement and discounting on new releases, the results of the survey also show general optimism from retail, with a whopping 85 per cent feeling confident about business in 2008, and 73 per cent predicting greater Christmas takings this year than last.


News Source: <a href="http://www.mcvuk.com/news/29146/MCV-Retail-Survey-2007-salutes-Microsoft" target=_blank">mcvuk</a>

[danight]

In 3....2....1 satel will be posting ....any sec now.

[WickedSkin]

lol

nothingness

[RottenFox]

if they voted against them,microsoft would cut them out the loop.
as for "winning" the war..what war..lets see what next year brings,as the ps3 will no doubt hit its stride.
and remember,for the first year or so of the 360's life,it was a pretty **** console,with a mediocre lineup of games.

[yourM0M1]

if they voted against them,microsoft would cut them out the loop.
as for "winning" the war..what war..lets see what next year brings,as the ps3 will no doubt hit its stride.
and remember,for the first year or so of the 360's life,it was a pretty **** console,with a mediocre lineup of games.

bhwaahhahaah LMAO thats hilarious

[Skyline34]

"Best overall company".... "Quality to retail"?!?

Are they having a freaking laugh, a company that can't design a console without 33% faults is voted "Best overall company" and "Quality to retail"!?

This is bullshit!

No matter what you say, I highly doubt M$ got that award fairly ¬_¬*

[satel]

In 3....2....1 satel will be posting ....any sec now.

if you dont have a comment about the topic then save your stinky breath. troll :rolleyes:


back on topic i must say even though everyone knows that microsh!t & Quality dont mix together still i'm not shocked by this news its the way things are anyway.

[yusky03]

quality LMFAO!!! I think sony should get that award... but would not get a best attitude award.

[Boco]

if they voted against them,microsoft would cut them out the loop.
as for "winning" the war..what war..lets see what next year brings,as the ps3 will no doubt hit its stride.
and remember,for the first year or so of the 360's life,it was a pretty **** console,with a mediocre lineup of games.

Why talk about a war in tha Game world? its just somthing stupid from Fanboys "PS3 VS 360 VS WII WAR" Its all abput playing the games you like most, and MS dit a verry good job, they diserft the price. That's just what I think.And 360 had som nice games the first year.

[izz]

"Best overall company".... "Quality to retail"?!?

Are they having a freaking laugh, a company that can't design a console without 33% faults is voted "Best overall company" and "Quality to retail"!?

This is bullshit!

No matter what you say, I highly doubt M$ got that award fairly ¬_¬*

it doesn't matter if the design is faulty or not.. ms has extended the warrantty period to 3 years to make up for the flaw. tell me what did sony do? nothing! not to mention dust and 3rd party peripheral void the warranty as well. for sure sony will not extended the waranty to 3 years.

[sigma8]

I don't know about how UK game retailers operate, but if they're like Gamestop and...well...Gamestop (since it gobbled all the competition), I would be happy to spurn anything they support.

I mean, I'm not saying I will spurn EVERYTHING they support. But the mere fact they think MS (or anyone) is an awesome company means absolutely nothing to me. Might as well have a special ed class of kids with learning difficulties pick their favorite console. I'd actually trust them more.

[hoky]

Nintendo won’t be overly enamoured with the category it did top, winning 57 per cent of the vote for the ‘biggest disappointment of the year’ for lack of Wii stock.

Yeah I'm sure the peeps over at Nintendo is crying their sorry little eyes out cause their little white box sold more units in less than a year than the xbox360 sold with a 1 year head start.

As far as I see it their problem with not being able to keep up woth stock is a damn good problem to have.

[iLLNESS]

i dono if u guys actually read the article or not but, this survey is a RETAIL survey. aka, a survey done to retailers, not consumers.

basically what that means is, the surveyers contact the retailers and asked them a bunch of questions. data was compiled and the survey was finished. and the article made clearly saying 'MCVMCV Retail Survey 2007'

so anyone talking about red rings and shitty experiences with m$ etc, this and that, you are wrong, you are not a retailer, you did not participate in this survey. so your opinion on who wins the awards for such and such is completely invalid.

retails have basically said theyre best experiences have been with m$, and worst with wii. anyone else not notice this?

for the completely retarded and people who are just bitching (http://www.mcvuk.com/interviews/170/MCV-Retail-Survey-2007)

this was not a survey between consoles so dont get all pissed if a console is mentioned

[danight]

yep... very true.

Find a retailer who has been happy about wii shortages and i show you a retailer that lost sales. Its easy to see why they where upset because they could not help the consumer. Retailers like to be able to get the consumer products they offer, yet in the wii case they could not.

[satel]

retails have basically said theyre best experiences have been with m$, and worst with wii.



well glad to see retailers are very happy with the massive number of faulty xbox360 returns they have to deal with specially the endless hours their staff waste on dealing with each of these faulty returns. way to do business :rolleyes:

[iLLNESS]

well glad to see retailers are very happy with the massive number of faulty xbox360 returns they have to deal with specially the endless hours their staff waste on dealing with each of these faulty returns. way to do business :rolleyes:

obviously the 'endless hours' arent endless.

what business are they losing anyways? if console is still in the 90day store warranty they take it, give them a new one, return faulty to m$ for full refund. if its out of the store warranty they say sorry call m$

holy ****

i bet store owners are harassed more with ps3 owners asking about when such and such game is coming out. ahahah

you sir, are an idiot who obviously knows nothing about how retailers work

[Soldiers On LSD]

i dono if u guys actually read the article or not but, this survey is a RETAIL survey. aka, a survey done to retailers, not consumers.

basically what that means is, the surveyers contact the retailers and asked them a bunch of questions. data was compiled and the survey was finished. and the article made clearly saying 'MCVMCV Retail Survey 2007'

so anyone talking about red rings and shitty experiences with m$ etc, this and that, you are wrong, you are not a retailer, you did not participate in this survey. so your opinion on who wins the awards for such and such is completely invalid.

retails have basically said theyre best experiences have been with m$, and worst with wii. anyone else not notice this?

for the completely retarded and people who are just bitching (http://www.mcvuk.com/interviews/170/MCV-Retail-Survey-2007)

this was not a survey between consoles so dont get all pissed if a console is mentioned


Yup agree 100%. M$ got the billion dollar kick in the nuts by providing a new warranty. Warranty extended by 3 years is not bad at all.

Also agree 1000% that satel is an idiot. ;)

[JouDoos]

Good for them, haters fck off and die.

[satel]

obviously the 'endless hours' arent endless.

what business are they losing anyways? if console is still in the 90day store warranty they take it, give them a new one, return faulty to m$ for full refund. if its out of the store warranty they say sorry call m$

holy ****

i bet store owners are harassed more with ps3 owners asking about when such and such game is coming out. ahahah

you sir, are an idiot who obviously knows nothing about how retailers work

actually retailers do lose money when staff waste their work hours on dealing with faulty xbox360 returns which is happening on daily bases.

Specialty retailer reportedly puts the brakes on product replacement programs for Microsoft's console:
http://uk.gamespot.com/news/6181968.html

[iLLNESS]

actually retailers do lose money when staff waste their work hours on dealing with faulty xbox360 returns which is happening on daily bases.

Specialty retailer reportedly puts the brakes on product replacement programs for Microsoft's console:
http://uk.gamespot.com/news/6181968.html

thats their own fault for selling an extended service. doesnt have to do with microsoft.

but no your right, retailers are wrong and the retail survey is completely incorrect
hahah

[chucky_uk]

actually retailers do lose money when staff waste their work hours on dealing with faulty xbox360 returns which is happening on daily bases.

Specialty retailer reportedly puts the brakes on product replacement programs for Microsoft's console:
http://uk.gamespot.com/news/6181968.html

Satel when you are older and you understand retail economics then you can have a say, but at the moment you are showing yourself to be that idiot that everyone on these forums is aware off.

Instead of spouting your normal **** why not think about what you are saying.

Its good to have an opinion but it needs to be unbiased.

By the way how is your PS3?? I ask you all the time and you never answer, i wonder why that is!!!

You are the forums idiot and the MODS really need to ban you for good as you are a troll

[3rdamention]

I guess all of these retailers can vote MS "Quality" considering the retailers do not have to deal with all of the Red Rings of Death. Just goes to show how much the retailers really know. They vote the company selling one of the most faulty and bug ridden gaming consoles ever "Quality"?

:rolleyes:

[3rdamention]

it doesn't matter if the design is faulty or not.. ms has extended the warrantty period to 3 years to make up for the flaw. tell me what did sony do? nothing! not to mention dust and 3rd party peripheral void the warranty as well. for sure sony will not extended the waranty to 3 years.



First of all, the dust was a one time deal. There are not a line of PS3's not getting serviced cause they are dusty. That was one incident and that PS3 looked horrible. I cannot fault Sony for saying no. Second, the periphial issue was also 1 incident. PS3s are not breaking down across the country because they use a Logitech Controller. Please, educate yourself.


And Sony does not HAVE to offer a 3 year warranty. THE PS3 is built like a tank and very seldom breaks down. Why does Sony need to offer a 3 year warranty? The PS3 does not have a 33% ratio of break downs. Just ask some who owns one since we know you do not.

[Skyline34]

The PS3 is built like a tank and very seldom breaks down. Why does Sony need to offer a 3 year warranty? The PS3 does not have a 33% ratio of break downs. Just ask some who owns one since we know you do not.
QFT, QFT, and... wait for it... QFT!

[Section8]

it doesn't matter if the design is faulty or not.. ms has extended the warrantty period to 3 years to make up for the flaw. tell me what did sony do? nothing! not to mention dust and 3rd party peripheral void the warranty as well. for sure sony will not extended the waranty to 3 years.

I'm in no way a legal expert on the UK's Sale of Goods Act but I was under the impression with an acknowledged manufacturer's fault you are fully within your rights to expect a replacement or a full refund from the store you bought it from for 6 months after purchase and from the manufacturer for 5.5 years after that.
If I am wrong please feel free to correct me.

[chucky_uk]

I'm in no way a legal expert on the UK's Sale of Goods Act but I was under the impression with an acknowledged manufacturer's fault you are fully within your rights to expect a replacement or a full refund from the store you bought it from for 6 months after purchase and from the manufacturer for 5.5 years after that.
If I am wrong please feel free to correct me.

In the UK, you get a 12 month warranty from the company, who you brought the product from.

I have never heard of a warranty for 5.5 years in the UK. You get the standard manufactures warranty which i believe is also one year.

My 360 broke and i took it back to the shop, from whom i brought it and got it replaced. Not hard really.

Please dont forget sony have had their issue's to in the past (ps2 laser issue's. I have had 3 ps2's fail to lasers issues). But now they are on their 3rd play station console they have nailed it for reliability.

[picopir8]

This is ridiculous.

BTW, I find it ironic that Ninendo got biggest disappointment of the year for being unable to meet customer demand for the Wii. That lack of supply is what is getting customers lined up at their stores before they open, and once the customers are in the store they are more likely to buy accessories or other goods. Also, despite the fact that they have yet been able to satisfy demand, they have managed to sell twice the console of any other manufacturer in the same time frame.

[segaman1977]

I wish Satel would just go away, all he has to work with is the RROD. We know it was an issue, newer consoles are much more stable. And the 33% is so exagerated, Satel, your are an idiot. I used to work for Worst Buy, and I completely agree with the retail survey. The Microsoft Reps were very involved with the store. They would go out of their way to find out what we needed. They would talk to customers and provide honest answers to their questions, even if the answers were not in MS's favor. One thing I really liked was that they never system bashed. They focused on their product's strengths. The Nintendo Reps hardly ever showed up, and they pretty much dropped off flyers and left kiosk disks. The Sony Reps were pretty involved with the managers, but didn't interact with the grunts and customers very much. The Sony reps tended to system bash, and some of their basis was so stretched or just fabricated, it was crazy. I know that the rep's attitude is their choosing, but sometimes behaviors or attitudes can be adopted by the demeanors of leadership and company.

[Covert Knight]

if you dont have a comment about the topic then save your stinky breath. troll :rolleyes:

LOL!!!! AND THE WINNER for most CONTRADICTING STATEMENT ever goess toooooooo....


Ironic, you'd think rrod would stop it from getting any awards, well I guess its not as prominent as once thought, but who knows? Though I find a lot of companies suck in terms of quality and attitude, so its not entirely whos the best as much as it is "who is the least suckiest"

[Skyline34]

Not just RRoD... but disc-scratching too.

[johnhummel]

well glad to see retailers are very happy with the massive number of faulty xbox360 returns they have to deal with specially the endless hours their staff waste on dealing with each of these faulty returns. way to do business :rolleyes:

That was my thought. "Retailers" must be so happy to the point that Gamestop stopped offering a warranty on Xbox 360's - because *they were losing too much money having to ship them back for repairs*.

And pissed at Nintendo because every time they got a shipment of Carnival or Wii Play or the Wii itself, it sold out, causing customers to at least come to the store at any odd hours in the hopes of buying anything for the kids.

This may be the most retarded survey I've ever heard. By it's logic, retailers hated the Cabbage Patch Dolls during the 90's when they were selling out every 5 seconds. And evidently, they hate making gobs and gobs of money, too.

[jinxvorheeze]

While it's true M$ doesn't deserve it... it needs to be seen from a retail standpoint. Your company sells gaming systems and Microsoft meets supply and demand, and brings in a larger gross income for your store then any other gaming company. M$ wins in total profits gained for the year, so they win best company. It's not hard to figure out. If M$ made W@lmart $10,000,000 this year (just for examples use), and Nintend0 only made them $4,000,000 then who do they like more? M$ wins. Can't believe Vista didn't get the biggest disappointment award though.... it's selling so bad they have to give it away.

As for the quality award.... I don't know about that. 33% of all 360's die under normal use, and Vista is the biggest piece of garbage OS ever to be thrown at people. But I think the fact that some people are on there 8th Xbox360 shows why M$ won, and didn't deserve to win all at the same time. If you can make a cheap (as in cheaply made) product that breaks so easily and often, but that some people are willing to repurchase it 3 or 4 times since they like it so much... you're doing something right no matter how you look at it.

[soutthpaw]

if they voted against them,microsoft would cut them out the loop.
as for "winning" the war..what war..lets see what next year brings,as the ps3 will no doubt hit its stride.
and remember,for the first year or so of the 360's life,it was a pretty **** console,with a mediocre lineup of games.

Yeah would like to know how a company with a 30-40 % failure rate of its hardware plus disk scratching etc. wins award for Best quality.. ROFL.... Someone got a big payout from M$!!!!!!

[grapeape]

Yeah would like to know how a company with a 30-40 % failure rate of its hardware plus disk scratching etc. wins award for Best quality.. ROFL.... Someone got a big payout from M$!!!!!!

I know your just up to your usual trolling but I'll bite...its "quality to retail" which means the relationship between the company the store and the consumer. Regardless of its hardware issues MS has stepped up to the plate big time as far as taking care of the issues. The extended warranty has reassured consumers and calling them is actually pretty darn easy. The only time I have had to call they were receptive and eagar to help even though it wasnt even my 360 (it was one that I bought off craigs list with the 3rod problem), they transferred the remaining warranty and with no questions asked other than basic troubleshooting created an RMA and sent out a box.

In contrast with my last Sony call it was almost a pleasure. When I called about my PSP's umd drive not working it was still in warranty for 6 more months, I was accused of dropping it and was told it would cost me $95 to have it fixed. I should have known better supposedly my 1st and 2nd PS2's dying were my fault as well. I like Sony's products but their support and customer service blows.

I've actually called Nintendo once as well, it was my fault though I smashed my DS lite's screen becasue I forgot to take it out of my pocket when I went to race go-karts with my son. I called admitted that I was the one that broke it and they actually gave me a discount on the repair compared to what I had read it would be, for $50 I had a new screen, new lid and had it in less than a week.

[Rotmm]

Someone got a big payout from M$!!!!!!

Yes, they did. Very solid 360 hardware sales, but more importantly for retailers, stunning software sales. That's where the money is, and with over 2 dozen million sellers on the 360, compared with only 2 million selling games on the PS3 (and only because they form part of bundles with the hardware), it's clear that retailers love what the 360 does to their bottom line.

[cc2000]

Money can do everything for M$.:D

[phallius]

You couldn't write a better joke....Microsoft, the ones that brought you ME, XP, and Vista,,,,, and, of course the 360. The only success they can claim is the first popular GUI interface, and the USB. Everything else has been kill the competition and quickly build faulty, high-end stuff.
You just can't get past that 33% 360 failure rate. It's a killer!:eek:

[Rotmm]

You just can't get past that 33% 360 failure rate. It's a killer!:eek:

Hi there. Could you please provide a link to where you got that 33% failure rate.

Thanks.

[Xenogears V]

Nintendo won ‘biggest disappointment of the year’.

:eek:

WTF

:eek:

Is exactly the contrary!.

Wii can be a disappointment for the graphics, but not for the sales.

[grapeape]

:eek:

WTF

:eek:

Is exactly the contrary!.

Wii can be a disappointment for the graphics, but not for the sales.

Might want to read the article..this about retailers not consumers...most retailers are quite frustrated with Nintendo due to the problems they have had with supply and demand.

[Section8]

In the UK, you get a 12 month warranty from the company, who you brought the product from.

I have never heard of a warranty for 5.5 years in the UK. You get the standard manufactures warranty which i believe is also one year.

My 360 broke and i took it back to the shop, from whom i brought it and got it replaced. Not hard really.

Please dont forget sony have had their issue's to in the past (ps2 laser issue's. I have had 3 ps2's fail to lasers issues). But now they are on their 3rd play station console they have nailed it for reliability.

Sale of Goods Act Quick Facts

Subject: Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.