Based on math - Xbox 360 failure rate is anywhere between 29-43%

[Zeus]

Gamepolitics has created a simple equation which is said to derive the apporximate failure rate of the Xbox 360. They conclude that a failure rate of anywhere between 29-43% is possible, and say that perhaps the 33% failure rate cited by retailers is just about correct.


Now, math is not especially GP’s strong suit, but if each repair (Y) costs MS $100, that translates to a staggering failure rate of 86%.

At $200, the failure rate is 43%. At $300 it’s 29%. At $400, it’s 22%

At the high end, the $400 repair cost on a 22% failure rate is very unlikely. Since that is the current system’s MSRP, why bother to repair? They could just send you a new 360 to replace your dead one.

On the other end, the 86% scenario seems pretty extreme (perhaps not if you’re one of the unfortunates who have lost multiple 360’s to the dreaded rings).

There is a lot of behind-the-scenes stuff we can’t know here. But, based on the numbers, a failure rate between 29% and 43% would not be unreasonable. So maybe those 33% reports aren’t so far off the mark, after all.


News Source: <a href="http://gamepolitics.com/2007/07/06/xbox-360-failure-rate-do-the-math/" target="_blank">Gamepolitics.com</a>

[svevin]

they only need to repace the console itself making 300 dollars for the core pack already replacing the 360, because retailers and taxes earn some to around 250 dolalrs at max already makes it worthy to put in a new one. so ofr a bit less of money they already put in a new one because old repaired once have a higher failure rate in the future. so the drop-out rate should be muchh higher acording to their facts, and that doesn't corresponds to waht retaillers report and their numbers must be fairly right(especially of the big ressellers) so something is wrong in their maths.

how do they come to the conclusion microsoft paid 1 biljon dollars to repairs, they only say extending warranty will cost them so much(atleast they expect to)

please look of these news reports have a change to be real maxconsole...

[Black RL]

It seems people like to talk trash just to talk, in case you don't already know here is the EXTENDED WARRANTY GIVEN BY MICROSOFT TO ALL FAULTY XBOX360:

Open Letter From Peter Moore

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.

You can see for yourself in the official site: http://www.xbox.com/en-US/support/petermooreletter.htm

[ando2k5]

ffs why keep repeating the same old news day in day out we know the 360 has a high failure rate move on

[korkow]

I would say the failure rate is somewhere between 1% and 99% according my maths :p. This is another study that is completely pointless.

[kayjay]

what pisses me most is the fact that all retailers have kept quiet about the failure rate till now. MS wouldve addressed the problem much easier if it werent for them.

[darandon]

I dont mind all of the calculations that ppl do about the failure rates on the consoles... 1 thing that really pisses me off is the fact that the consumers themselves dont seem to give a damn for their consoles. Yes the cooling system is not top notch for the gfx card but still when u get a 360 y would u put it in a closed up space where u cant even breathe and expect the 360 to b running well :confused: I am mentioning this because i have a friend and he is on his 2nd 360 and acts all pissed off at M$, even though once i saw the 2nd 360 it was crammed in a small case that has very little to almost no airflow in it... Myself i opened up my 360 30 min after i took it out of the box, changed the thermal paste on it and changed the fans to the talismoon fans. All of those things do make a big difference in the temperature but i also keep it in a Very well ventilated area and I can play for hours without worry ;)

[ando2k5]

I dont mind all of the calculations that ppl do about the failure rates on the consoles... 1 thing that really pisses me off is the fact that the consumers themselves dont seem to give a damn for their consoles. Yes the cooling system is not top notch for the gfx card but still when u get a 360 y would u put it in a closed up space where u cant even breathe and expect the 360 to b running well :confused: I am mentioning this because i have a friend and he is on his 2nd 360 and acts all pissed off at M$, even though once i saw the 2nd 360 it was crammed in a small case that has very little to almost no airflow in it... Myself i opened up my 360 30 min after i took it out of the box, changed the thermal paste on it and changed the fans to the talismoon fans. All of those things do make a big difference in the temperature but i also keep it in a Very well ventilated area and I can play for hours without worry ;)


exactly and the fact that some people don't have lives and play the console 12-14 hours straight

[KainXS]

there probably are some people that casused there systems to overheat but most probably didn't, i had mine sitting on a table kinda next to a window and it still overheated

[Tempos]

11m Xbox 360 systems shipped at the moment. Say in the next four-five years of the systems life it sells another 40m, that's a total of 50m consoles covered by the 3 year warranty.

If each repair came at a cost to Microsoft of $200, then $1bn / 200 means that that will cover 5million repairs. Now, whilst 5m/11.6m may be 43% this warranty covers new Xbox 360s too. Who knows how many more millions of units Microsoft will manufacture before sorting out these problems, maybe they never will. In this case, with an estimated total life of selling 50m consoles: 5m/50m = 10%. It's easy to make up figures isn't it.

[Xenogears V]

Exactly I believe, that reaches 43% if is kept in mind all console with firmware hackerd, and that therefore it have lost the warranty.

[Punyetta]

exactly and the fact that some people don't have lives and play the console 12-14 hours straight
My longest session was 10hours and no problems at all. Friend of mine only about 45mins to 2hours max and his 360 is in a ventilated place. He got 3rlod and I still haven't.Manufacturing dates are; his one Dec2005 and mine is Apr06. So it must be to do with different batches.

[gonepostl]

OUCH!:cool:

[Scorpion3]

OUCH!:cool:

Welp, the numbers are a little off since Fox News says 2.5 million 360s have been broken and refurbished out of 11 million, so it's pretty shy of even 29%.

11m Xbox 360 systems shipped at the moment. Say in the next four-five years of the systems life it sells another 40m, that's a total of 50m consoles covered by the 3 year warranty.

If each repair came at a cost to Microsoft of $200, then $1bn / 200 means that that will cover 5million repairs. Now, whilst 5m/11.6m may be 43% this warranty covers new Xbox 360s too. Who knows how many more millions of units Microsoft will manufacture before sorting out these problems, maybe they never will. In this case, with an estimated total life of selling 50m consoles: 5m/50m = 10%. It's easy to make up figures isn't it.

11 Million sold, around 20 Million shipped. :)

[LeGioN1202]

It seems people like to talk trash just to talk, in case you don't already know here is the EXTENDED WARRANTY GIVEN BY MICROSOFT TO ALL FAULTY XBOX360:



You can see for yourself in the official site: http://www.xbox.com/en-US/support/petermooreletter.htm

Your missing the point bro. They shouldn't be fucking faulty to begin with. Expecially almost 2 years into it's life cycle and expecially when it costs $400. Your talking potentially 1/3 of the consoles life span.

[Scorpion3]

Your missing the point bro. They shouldn't be fucking faulty to begin with. Expecially almost 2 years into it's life cycle and expecially when it costs $400. Your talking potentially 1/3 of the consoles life span.

Exactly what I said earlier, there's no medium with Microsoft bashers, anything and everything they can get their hands on, they have to *****, *****, whine, whine. You never hear them mention that if a PS3 breaks you have to ALWAYS pay to get it fixed, under warranty or not. Unless of course you can return it to the store. So you have a choice really, you pay 600 bucks for a console that right now isn't a gaming console at all but a movie station or you pay 400 bucks for a console that COULD break down in a year, that is fixed in 2 weeks for free, and it never breaks down again. Minor inconvenience to play a lot of good games, don't you think? 2 weeks of repaire time compared to at least 200 bucks for a console that could also break down.

[zymologist]

I hope they sort this **** out before christmas I'm buying a console to play GTA IV and assassins creed on, and I'd rather that console not break down in 6 months (360), nor should it cost nearly a months rent (PS3).

[Robotron]

Well here's what I have seen.

Mine - on my 4th 360
Friend 1 - on #3
Friend 2 - on #2
Friend 3 - on #5
Friend 4 - no problems ever


Ready for the funny part.....friend #4 never bought his 360...he won it in a Pepsi contest. So out of 5 people I know with a 360 only one has never had problems.

[stop_loading]

11 Million sold, around 20 Million shipped. :)

wet fanboy dream?

11 shipped, 10.6 sold

You never hear them mention that if a PS3 breaks you have to ALWAYS pay to get it fixed.

the difference is, less than 5% of PS3 break, while all x360 will break, good luck waiting weeks while they're out of coffin, remember those live you had to paid in advance? wasted on those weeks, lmao

[funnybutrandom]

man this news is getting boring now, its like man hunt 2, tooo many news bullietens were brought out for that