MS Extends Warranty to 3-Years

[indierocker]

http://www.xbox.com/en-US/support/petermooreletter.htm

From this point on, the xbox 360 will still have a general 1-year warranty, but for reasons that display the three-red lights error, the 360 will be covered for 3-years from time of purchase. Furthermore, anyone that paid for repairs caused by three red lights in the past, will be retroactively reimbursed within the next coming weeks.

[Jarua]

Nice. That's a pretty damn good deal.

[Nikeplektrum]

http://www.1up.com/do/newsStory?cId=3160812

Saw it too

Why no full recall and replacement? They know its needed (when they have a good hardware to replace it with)

[parabolee]

What about those of us that have purchased extended warranties!?

Do we get our money back!?

[JimmyHACK_KH]

please just fix the damn problem already

[russcarr]

well this is all well and good but how about fixing the bloody problem? :mad:

I will only consider buying a 360 if this problem is fixed.

Does anyone know if the Elite has the same 3 red light problem?

[Scorpion3]

What about those of us that have purchased extended warranties!?

Do we get our money back!?

lol. That's a good question actually.

Good news though for 360 owners. True it's not as good as a hardware fix, but seeing as they already bought a 360 if their 360 breaks they will get that hardware fix, not to mention for free.

[MistaGiggles]

I'm So F***ing Pissed, I forked out 50 quid to a repair team to fix my xbox 2 weeks ago, because my warranty ran out a month before my xbox broke. And now they've pushed the warranty back!

I'm so annoyed.

[The_Eggman_1972]

ABOUT FKING TIME !!! long overdue..

[Dark_Vendetta]

well this is all well and good but how about fixing the bloody problem? :mad:

I will only consider buying a 360 if this problem is fixed.

Does anyone know if the Elite has the same 3 red light problem?
I don't know if they fixed it with the Elite but if you send them your Xbox360 with RoD you'll get a new cooler which should prevent this problem

[Galgor]

1 in 3, is all i'm gonna say.

This isn't addressing the problem M$. :rolleyes:

[Rockman_Joey]

hooray! At fucking last

[Bushwick2002]

What about those of us that have purchased extended warranties!?

Do we get our money back!?
heh i would also like to know the answer to that..

[blade47167]

In other news Xbox Live users should expect to receive a $10 per year price increase for text based achievements to show just how much of your life you've wasted.

[kcvfr400]

Seems a very sincere apology so lets hope they take it further and actually slove this issue properly, but got to give them respect for the apology for once about something they got wrong.

I notice it says previous 1yr warranty 2 in some countries well thats the european union countries then that have the automatic 2 yr warranty that they forgot to tell us in the first place about.

[mystic54]

Better late than never but like others have said this isn't really addressing the issue.

@ the person above who talked about a recall. A recall sounds bad so what do they do, repair them as they break (basically a recall) but don't call it that. MS are kind of sneaky like that.

[PSPWAD]

Yay! So now my box is covered for 5 years -_-;;;;

[alkalinetrio]

i'm not going to congratulate or praise microsoft. they have acted like idiots, firstly making a console they knew would have this problem and mass producing it, then completely DENY there was a problem and then force people to pay for extended warranties. I can't believe how bad its been.

so happy this problem is being addressed and it's long been known the 3RLOD have been fixable, but fixing it meant admitting there was a problem, in the first place which they wasn't willing to do.

[Scorpion3]

i'm not going to congratulate or praise microsoft. they have acted like idiots, firstly making a console they knew would have this problem and mass producing it, then completely DENY there was a problem and then force people to pay for extended warranties. I can't believe how bad its been.

so happy this problem is being addressed and it's long been known the 3RLOD have been fixable, but fixing it meant admitting there was a problem, in the first place which they wasn't willing to do.

So then...why come into the thread at all? That's what I don't get with some people on here. Eh, oh well, I guess that's what is to be expected with someone making huge assumptions as such.

[JSR]

Afaik, they are the only console makers who had the guts to do that so shouts to them. Anyway, I hope that they install a fix in each console !

[Deap]

What about those of us that have purchased extended warranties!?

Do we get our money back!?

So, youre telling me that you bought an extended warranty because of this red light fault?

Personally I buy extended warranties to protect me from possible accidental damage and breakdown after 1 year. if microsoft hasve extended their warranty for 3 years. It will not cover anywhere near as much as your purchased extended warranties have.

the 3 red light failure is not one specifc fault, it is just an indicator to say there is a "general hardware failure" its not a specific component that can be replaced. they say the have done things to try to prevent the problems. but it isnt just one failure. its like if i turn on my pc and have no dispolay but have several beeps. that normally tells me i have had a general hardware faiilure. probably the mainboard but it could be anything on the board.

Microsoft will refund anyone who has paid them for a repair. no they wont refund you if you took it to your local repair shop or had a 3rd party repair it. its like having a local mechanic replace your engine in your car then expect your car manufacturer to pay you back. if you have a fault with a product. take it to the dealer, this is what they mean when they say they offer the best service.

[jimmyod]

Seems a very sincere apology so lets hope they take it further and actually slove this issue properly, but got to give them respect for the apology for once about something they got wrong.

I notice it says previous 1yr warranty 2 in some countries well thats the european union countries then that have the automatic 2 yr warranty that they forgot to tell us in the first place about.


If your in the UK it is 1 year (a nice little present from our government who signed up for every other european union regulation except that one)

[stop_loading]

you get your money back actually

[johnhummel]

Notice though it is *only* for the Red Ring of Death issue - so if your hard drive fails or the DVD drive stops reading (the latter is one I hear about quite a bit).

I'll still stick to my plan to wait another year on the 360 and the PS3 - the former because of quality control, the latter just because there's nothing to play yet.

[indierocker]

From the 360 FAQ

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.

and to everyone saying "now how about fixing the problem" they did, two weeks ago when they started adding the new heatsink....or did you all miss that?

[phiberoptix]

Afaik, they are the only console makers who had the guts to do that so shouts to them. Anyway, I hope that they install a fix in each console !

well, they're also the only console maker having these issues, so no shouts to them.

[msanchez]

Well it's only fair that they do this, still they're basically putting water in a bucket with a hole, so this will not really solve the problem. People don't really want extended warranties and the like; I think what they want is to know they won't need that warranty, but what they hey, trying to alleviate the problem is more constructive than denying there is a problem to begin with.

[whackawookie]

well, they're also the only console maker having these issues, so no shouts to them.

dead wrong. the ps2 had problems well into vers 4 and sony didnt extend there warranty or even comment on it

[skidude2121]

lol started with a 3 month warranty and now its 3 years!!! AMAZING

[c4dm4n]

Is funny they don't aknowledge the 3 red light problems as a big issue BUT extend the warranty to 3 years. I really feel sorry for the Mechanical Engineer who was in charge of making the Thermal analysis on this piece of crap!!!! For less than this a lot of products has been recalled from the stores. :p

[MistaGiggles]

But it's weird how hardly any xbox 1's broke, but with the 360, they're breaking like there's no tomorrow.

[funnybutrandom]

well ive never heard microsoft speak so much truth in one picture lol (well there were a few lies)

[darkovo]

What if you've already opened the 360 to see if it can be fixed and then chicken out (so don't actually mod anything), so put it back together with a ripped MS sticker?

[Scorpion3]

Afaik, they are the only console makers who had the guts to do that so shouts to them. Anyway, I hope that they install a fix in each console !

As much as I'd love to see them recall every 360 and instal the cooling fix, I don't see that happening. Sony, Nintendo, especially Microsoft would never admit there was a problem with every console of theirs out there. Plus, 11 Million consoles would be pretty hard to do all at once, you know?

From the 360 FAQ

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.

and to everyone saying "now how about fixing the problem" they did, two weeks ago when they started adding the new heatsink....or did you all miss that?

Apparently a lot of Sony fanboys overlook that. They conveniently forget that they already have a fix for TROD, and now that they will do it for free, they just keep overlooking a lot of things, huh?

[sjkhounk]

I feel better with my purchase now. Still, they need to fix this problem mechanically. I'm really softening up to Microsoft now cause of this. 3 years is a good warranty. I never had a warranty for anything for this long.

I know this is out of topic but I heard him mention his tattoos on the audio clip on xbox.com. Are those tattoos that Peter Moore got real? That GTA IV tattoo looked fake to me and I don't think anyone would really do that.

[adslmaster]

Over 11 million 360's sold and out of that lot their hasnt been an insane amount of dead ones (bare in mind you have to facter in the bandwagon people and fanboy zealots who analize Sony and Ninty) Yes of course their has been too many problems for too many people but basing your assment of the problem on how mnay posts you can find online from someone claiming they had a problem isnt exactly accurate, I have had 2 360's since launch and both have been 100% fine and both have been played VERY often, whereas I have had 2 out of 5 ps2's since its launch have problems both were the drive (which was garbage) And I can tell you Sony's warranty system was crap they did everything possible to avoid helping me out in both cases, atleast MS have done SOMETHING and are generally good at sorting them out, my cousin had his 360 get the 3rlod and it was modified (firmware) they had it colelcted and replaced within 2 weeks with a nice enw one not refurbished and it had a bettr samsung dvd drive in it as opposed to his previous Hitachi, I know this isnt a case to represent all but the way people constantly bash MS is ridiculous I would rather have a 360 pack in within a 3 yr period and get a it fixed or a replacement for free than fork out £400 for Sony's garbage or £180 for Nintendo's kiddie last gen rip off toy.

[Nikeplektrum]

well this is all well and good but how about fixing the bloody problem? :mad:

I will only consider buying a 360 if this problem is fixed.

Does anyone know if the Elite has the same 3 red light problem?

Found this on the web and posted it on my blog the night of the Elite release

http://static.pici.se/pictures/Jm4nev.jpg

[foldor]

Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors.

There are a variety of scenarios that can cause a general hardware failure. Only the indicator (the three flashing red lights) is always the same.

So Microsoft won't admit to knowing the cause of the three red lights? I realize it's not always the same. But if ~95% of the problems can be fixed with the same methods found in the forums, then it must mean that most of them are the caused by the same thing.

Most of all I'm annoyed at how they try to confuse and awe people with their "1,700 different components and 500 million transistors" crap. A lot of computers have more than that and they don't have NEARLY as many problems as the 360 did.

Don't get me wrong though, I love my 360, but I too am a sufferer of the 3 red lights and I had to wait 3 weeks to get it repaired. This is still good news.

[c4dm4n]

Over 11 million 360's sold and out of that lot their hasnt been an insane amount of dead ones (bare in mind you have to facter in the bandwagon people and fanboy zealots who analize Sony and Ninty) Yes of course their has been too many problems for too many people but basing your assment of the problem on how mnay posts you can find online from someone claiming they had a problem isnt exactly accurate, I have had 2 360's since launch and both have been 100% fine and both have been played VERY often, whereas I have had 2 out of 5 ps2's since its launch have problems both were the drive (which was garbage) And I can tell you Sony's warranty system was crap they did everything possible to avoid helping me out in both cases, atleast MS have done SOMETHING and are generally good at sorting them out, my cousin had his 360 get the 3rlod and it was modified (firmware) they had it colelcted and replaced within 2 weeks with a nice enw one not refurbished and it had a bettr samsung dvd drive in it as opposed to his previous Hitachi, I know this isnt a case to represent all but the way people constantly bash MS is ridiculous I would rather have a 360 pack in within a 3 yr period and get a it fixed or a replacement for free than fork out £400 for Sony's garbage or £180 for Nintendo's kiddie last gen rip off toy.


The problem with your opinion is the same as mine and everybody else. Is just that. I had 2 PS1 and 3 PS2 and currently own 2 PS3 no problems at all, I bought an Xbox 360 Bam!! I'm in my fourth, and what you say is fast replacement ... wrong it took 2 months for microsoft to return the first time, never has been less than 1 month.

So my opinion is Sony did a better job on testing their system even when I aknowledge that they also had problems in the past. For you is the other way around... who is right ..none. Time is money for me if you let me wait 2 months to fix a systems I already lost thousand ... much more than a PS3 cost, I will also pick a wii with what is left.:)

[russcarr]

dead wrong. the ps2 had problems well into vers 4 and sony didnt extend there warranty or even comment on it

The PS2 had nowhere near the amount of failures as the 360.

My launch PS2 is still working perfectly by the way :D

[Scorpion3]

Found this on the web and posted it on my blog the night of the Elite release

http://static.pici.se/pictures/Jm4nev.jpg

A. I can give the 360 a TROD in about 2 seconds, you pull out either the power cable or the video cable.

B. The first failed Elite didn't happen til a month later, and there hasn't been anyone saying their elite has failed since so it seems the 33% rate isn't the same with the Elite.

C. That's not an Elite, it's a 360 with a case mod. Elites are blacker, look at the HDD, it's Brown, not Black or even Burnt Black.

So Microsoft won't admit to knowing the cause of the three red lights? I realize it's not always the same. But if ~95% of the problems can be fixed with the same methods found in the forums, then it must mean that most of them are the caused by the same thing.

Most of all I'm annoyed at how they try to confuse and awe people with their "1,700 different components and 500 million transistors" crap. A lot of computers have more than that and they don't have NEARLY as many problems as the 360 did.

Don't get me wrong though, I love my 360, but I too am a sufferer of the 3 red lights and I had to wait 3 weeks to get it repaired. This is still good news.

They said that because there are a ton of things that can cause the TROD, and not all of them mean the console is broken, but people that get it will automatically jump to the conclusion that it's broken before just checking everything.

[{{909}}]

i wouldnt be pissed if i had already bought an extended warrntee, id be really really pissed if id just sold my dead 360 on ebay for next to nothing.

have to agree this is a good gesture from MS, but id still be unhappy knowing my console is very liable to break if its actually used, hopefully they will be adding the new heatsinks with every one the repair too.

I think the damage to their name has already been done, doing this is only highlighting it even more.

[Morgoth]

I have a banned 360 with 3ROD - never called MS before.

(poor system is sitting in a bag - cause I didn't know what to do)


Do I have anything really to lose by sending mine in? It might get lost in the shuffle and I might get a refurb (better then what I have now) or a new one???? Is anyone else in my situation? What are you gonna do?

As I said I have nothing to lose...............

[c4dm4n]

i wouldnt be pissed if i had already bought an extended warrntee, id be really really pissed if id just sold my dead 360 on ebay for next to nothing.

have to agree this is a good gesture from MS, but id still be unhappy knowing my console is very liable to break if its actually used, hopefully they will be adding the new heatsinks with every one the repair too.

I think the damage to their name has already been done, doing this is only highlighting it even more.


That's a very good point because we are all waiting on our systems to fail from now on any time....:mad: The worst part is that these systems are new and heat problems tend to worsen with time so we will see this much more than 3 years ahead

[alkalinetrio]

So then...why come into the thread at all? That's what I don't get with some people on here. Eh, oh well, I guess that's what is to be expected with someone making huge assumptions as such.

Ok if you are too absorbed into defending microsoft and couldn't understand what i was saying, i'll explain it.

Firstly i came into this thread to express my oppinion, or is that not allowed? I have had several 360's that have all broke, and had useless customer service trying to reolve the problems.

Secondly, microsoft has denied all existence of any problem, and making hardware changes would mean there was a problem in the first place.

And for your information, read the thread after this and see the quote..

"The company also admitted it has been forced to make in their eyes an unacceptable number of repairs to the console after key hardware failed"


So whatever. You don't see me bitching about other people, just microsoft which has treaten me like **** and ive wasted alot of money in the process, so their is no need to for you to quote me back in that manner.

[izz]

Is funny they don't aknowledge the 3 red light problems as a big issue BUT extend the warranty to 3 years. I really feel sorry for the Mechanical Engineer who was in charge of making the Thermal analysis on this piece of crap!!!! For less than this a lot of products has been recalled from the stores. :p

you missed the point.. ms extended the warranty to increase the 360 userbase.. it's a master plan to destroy ps3. :D

besides, it's cheaper to replace than redesign.

[Scorpion3]

Ok if you are too absorbed into defending microsoft and couldn't understand what i was saying, i'll explain it.

Firstly i came into this thread to express my oppinion, or is that not allowed? I have had several 360's that have all broke, and had useless customer service trying to reolve the problems.

Secondly, microsoft has denied all existence of any problem, and making hardware changes would mean there was a problem in the first place.

And for your information, read the thread after this and see the quote..

"The company also admitted it has been forced to make in their eyes an unacceptable number of repairs to the console after key hardware failed"


So whatever. You don't see me bitching about other people, just microsoft which has treaten me like **** and ive wasted alot of money in the process, so their is no need to for you to quote me back in that manner.

Maybe you didn't understand me, I wasn't defending Microsoft, I was saying the idea that they purposely put the console out there with faults so they could rake in money fixing it is pretty damn ignorant. As for everything else, read my post above. They have made hardware changes to the unshipped 360s, and the ones that break they instal a fix for TROD. So that right there, says that they are making hardware changes and they are acknowledging the problem. And trust me, I bash every console equally, I've gone through 1 360 as well. And I still haven't gotten reembersment money out of it. lol

[Nikeplektrum]

A. I can give the 360 a TROD in about 2 seconds, you pull out either the power cable or the video cable.

Edit: no, AV cable missing is 4 lights.
A sidenote is that overheating is then the 1st and 4th lights counterclockwise are glowing



Maybe you didn't understand me, I wasn't defending Microsoft, I was saying the idea that they purposely put the console out there with faults so they could rake in money fixing it is pretty damn ignorant. As for everything else, read my post above. To the reason they act oblivious...

Its MS, prove us wrong. They work like that :(



oh, and i just needed to prove you wrong in the last point to

that is an elite, try to find the differences between that and the press photos of an elite

http://xbox360.qj.net/uploads/articles_module/67685/Black%20Xbox%20360_qjpreviewth.jpg

So yes, elites break too


edit3: and still, what features are there on the elite motherboard to prevent 3rlod? extra glue around the gpu? (there is)

[blade47167]

dead wrong. the ps2 had problems well into vers 4 and sony didnt extend there warranty or even comment on it

Eh?? They had a law-suit filed against them and they lost.

[MadonnaProject]

woah. i wasnt expecting this of them. this is a preety big step on their part. i dont think any other company would expend the money and resources fixing each and every console free of charge for 3 years.

maybe they came to their senses, and realised they were getting too high and mighty too early in the game, because of their initial success.

but then again maybe they can try not banning everyone as well. too soon to tell if theyre learning and intent on fixing things or not.

[whackawookie]

Eh?? They had a law-suit filed against them and they lost.

well yeah but they didnt bring the lawsuit on themselves so they didnt mention it the courts made them but thanks i forgot all about that

[Nikeplektrum]

free of charge for 3 years

if a company makes hardware that is known to break they have to in some countries, so this 3 year extended warranty is not an improvement to many

[Scorpion3]

Edit: no, AV cable missing is 4 lights.
A sidenote is that overheating is then the 1st and 4th lights counterclockwise are glowing

I said power cable, all you do is slightly unplug it and boom, TROD. I've gotten it several times before because it slides out if you don't get it in their hard enough. You'd be surpised how many people I help with their 360's that they said are bricked but just have Power Cable problems.

Its MS, prove us wrong. They work like that :(

Unfortunatly all companies work that way, not just Microsoft. =\

oh, and i just needed to prove you wrong in the last point to

that is an elite, try to find the differences between that and the press photos of an elite

http://xbox360.qj.net/uploads/articles_module/67685/Black%20Xbox%20360_qjpreviewth.jpg

So yes, elites break too

Hey, smartass...I know what I'm talking about with the Mod seeing as I have the case. Compare the picture to the one you just posted to this...

http://www.xbox-modchips.com/img/xcm-360-smoke-cmbo-big.jpg

Pretty apparent which one it is when the console in the picture you posted had a Brown Tint to it all over. Not saying the Elite doesn't break cause it does, but there wasn't anyone saying their Elite broke on launch.

[BulletMag]

This explains the massive order for the new (so far unmoddable) drives then...

ill mend my own with hot air gun as i dont want my drive swapping...

[N1GHTRA1N]

lol. That's a good question actually.

Good news though for 360 owners. True it's not as good as a hardware fix, but seeing as they already bought a 360 if their 360 breaks they will get that hardware fix, not to mention for free.

Yeah, I paid $50 to get 2 years warranty instead of the original 90 days. I'd like to see a refund on that.

Looks like no though:

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.

[N1GHTRA1N]

So, youre telling me that you bought an extended warranty because of this red light fault?

Personally I buy extended warranties to protect me from possible accidental damage and breakdown after 1 year. if microsoft hasve extended their warranty for 3 years. It will not cover anywhere near as much as your purchased extended warranties have.

the 3 red light failure is not one specifc fault, it is just an indicator to say there is a "general hardware failure" its not a specific component that can be replaced. they say the have done things to try to prevent the problems. but it isnt just one failure. its like if i turn on my pc and have no dispolay but have several beeps. that normally tells me i have had a general hardware faiilure. probably the mainboard but it could be anything on the board.

Microsoft will refund anyone who has paid them for a repair. no they wont refund you if you took it to your local repair shop or had a 3rd party repair it. its like having a local mechanic replace your engine in your car then expect your car manufacturer to pay you back. if you have a fault with a product. take it to the dealer, this is what they mean when they say they offer the best service.

Ha, what about if you bought the extended warranty from Microsoft? Many people have, I paid $50 for my extended warranty from Microsoft. A card comes with the Xbox 360 in the box with extended warranty information.

[Calidrifter]

I can't help but be amazed that some people see this as suitable. I don't care if they add a 3yr warranty...fact is, most owners are going to be hesitant and paranoid to play games on the 360 with worries of the ROD or some other problem. If I bought a 360, I want to play it carefree and whenever I choose...not having to wait weeks possibly months while it's in the repair shop. I just don't understand how they got it right with the X-box ( The damn thing is bullet proof ) but the 360 is a fragile piece of turd...guess that's what happens when you rush to be first in the Next gen market...

[cafevincent]

3 years, thats funny! Who wants to pay 400 for a console that lasts only 3 years? They're all gonna be broken in 5 years anyway. I'll buy one when I get lifetime warranty. Normally I would settle for 1 year but after all this crap any hardware that says Microsoft in it has to be guaranteed to last. I'll never trust them again.

[Scorpion3]

Ha, what about if you bought the extended warranty from Microsoft? Many people have, I paid $50 for my extended warranty from Microsoft. A card comes with the Xbox 360 in the box with extended warranty information.

I bought a 2 year warranty as well from Customer Service and the way it sounds is it's voided and restarted with it's entirety after the 3 year warranty is up. That's how it was with the first Warranty update. In other words, we now have 5 years warranty, until they say Lifetime Warranty and then we're out 50 bones.

3 years, thats funny! Who wants to pay 400 for a console that lasts only 3 years? They're all gonna be broken in 5 years anyway. I'll buy one when I get lifetime warranty. Normally I would settle for 1 year but after all this crap any hardware that says Microsoft in it has to be guaranteed to last. I'll never trust them again.

This is what I'm talking about, do you read what you type? You say they guarantee the 360 to last, yet they keep updating their warranty? Say what? Doesn't that contradict? I mean, if they were guaranteeing it to never fail, they'd need no warranty what so ever, like Sony and their PS3.

I can't help but be amazed that some people see this as suitable. I don't care if they add a 3yr warranty...fact is, most owners are going to be hesitant and paranoid to play games on the 360 with worries of the ROD or some other problem. If I bought a 360, I want to play it carefree and whenever I choose...not having to wait weeks possibly months while it's in the repair shop. I just don't understand how they got it right with the X-box ( The damn thing is bullet proof ) but the 360 is a fragile piece of turd...guess that's what happens when you rush to be first in the Next gen market...

V_V Apparently you can't get past the MS bashing to understand why this is a good thing. 3 Years warranty is the majority of the 360's life span probably, if it does break, they cover everything not to mention they FIX the console. Not as in replace it, they fix your old console and replace the cooling system to make sure the TROD doesn't happen again. So, that should just be the end of it, the idea that if your 360 breaks it'll be completely fixed period. Yet you still continue to bash MS, there's no medium with you. If they don't fix it, you're pissed off, if they do fix it, you're pissed off because it shouldn't have been able to break in the first place. Get over it, everything can break.

[teek78]

Wow! Now will Sony or Nintendo counter with a 3 Year or more?

[Scorpion3]

Wow! Now will Sony or Nintendo counter with a 3 Year or more?

Both have had problems with their consoles, a friend of mine actually just had problems with his Wii which was the first time I heard anything about one breaking.

http://forums.maxconsole.net/showthread.php?t=68107

Back to the point, despite them having minor problems, they're 32% failure rate back according to some unknown EB Games Manager. Because apparently we take everyone's word anymore. lol.

[emhalwis]

nice move from Microsoft.
next step, xbox360 with a lifetime warranty. LOL

[LeGioN1202]

Honestly, I think extending it to 3 years solves nothing. Wow, I can send it in for free now? Bah, I shouldn't have to send it in for repairs in the first place.

Why should a gaming console break if I choose to play it for 8 hours or more a day consistently? I did so numerous times with my PS1 and Xenogears as well as my PS2 and Digaea. So why if I do the same with an XBox 360 it breaks? Sorry if i'm wrong with this assumption, but wasn't it meant to play Video Games?

Forget the stupid warranty extensions Microsoft and just fix the damn problem so I can buy an XBox already.

[GHOSTIVVI]

Microsoft should get rid of the fucking X-clamps, thats whats causing the 3 ROL.

[Calidrifter]

I bought a 2 year warranty as well from Customer Service and the way it sounds is it's voided and restarted with it's entirety after the 3 year warranty is up. That's how it was with the first Warranty update. In other words, we now have 5 years warranty, until they say Lifetime Warranty and then we're out 50 bones.



This is what I'm talking about, do you read what you type? You say they guarantee the 360 to last, yet they keep updating their warranty? Say what? Doesn't that contradict? I mean, if they were guaranteeing it to never fail, they'd need no warranty what so ever, like Sony and their PS3.



V_V Apparently you can't get past the MS bashing to understand why this is a good thing. 3 Years warranty is the majority of the 360's life span probably, if it does break, they cover everything not to mention they FIX the console. Not as in replace it, they fix your old console and replace the cooling system to make sure the TROD doesn't happen again. So, that should just be the end of it, the idea that if your 360 breaks it'll be completely fixed period. Yet you still continue to bash MS, there's no medium with you. If they don't fix it, you're pissed off, if they do fix it, you're pissed off because it shouldn't have been able to break in the first place. Get over it, everything can break.
Hmm.. sounds like someone who realizes the 360 was a mistake and just has too much pride to say "Yeah.. they did F'up" Simple as that. You should work for MS in their "Lets spin this crap in our favor department" If my PS3 suffered problems, I'd be saying the same thing about it...alas, it hasn't, so, I won't. The same cannot be said about the 360.

[Scorpion3]

Hmm.. sounds like someone who realizes the 360 was a mistake and just has too much pride to say "Yeah.. they did F'up" Simple as that. You should work for MS in their "Lets spin this crap in our favor department" If my PS3 suffered problems, I'd be saying the same thing about it...alas, it hasn't, so, I won't. The same cannot be said about the 360.

You have a PS3?! NO FUCKIN WAY MAN!!!!

Seriously though, I've said they "F'ed up", in fact I said it in the very post you quoted. Rofl. Nice way to be blind there slick. :) And the difference is the PS3s that have broken, the owners are screwed because just like the PS2, they don't fix nor replace the PS3s. If your PS3 breaks due to overheating, which there's been cases though obviously not as many as the 360, you're on your own to buy another. 1% of their "5 Million Sold" is still 50,000 PS3's that have failed, yet you never hear about that. So at 50,000 consoles at 600 bucks per console $30,000,000 down the drain, but at least Sony gets 60 Mil for those consoles assuming they rebought a PS3. Probably because they don't offer a real warranty like MS does, but of course the failure rate is higher. *Shrugs* I guess that makes sense.

Microsoft should get rid of the fucking X-clamps, thats whats causing the 3 ROL.

Actually the X-clamps are the problem, but the solution is just getting a better cooling system, which is being implanted in all the 360's being sent in. My guess is, like I said, they'll be putting them in the new 360s soon, probably when they start using the 65nm Proccessors in September.

[madusmacus]

I never expected a 3 year to be on the cards ever, so i had try preventative measures and replace cooling fans etc.

I think alot of people would have opened up their xbox 360 now invalidating the new warrentee so its kinda useless for old ones

So MS wont have to do much to help old xbox 360s just peace of mind for new ones i guess (ish)

[kcvfr400]

If your in the UK it is 1 year (a nice little present from our government who signed up for every other european union regulation except that one)

No that incorrect we signed up for that european rule and implimented it in october 2005 just before the 5yr deadline.

[Deap]

Guys the red ring of light is not a fault it is a symptom of a fault. like when pc mainboad manufacturers encodea different series of beeps into their mainboards. just because you and your mate have the red ring does not mean you will have anywhere near the same problem. so the red ring of light is not a fault that microsoft can just fix because it means one or 2 of 1000 parts has failed. they are making newer revisions all the time. like previous manufacturers have done. this will be to cut manufacturing costs and to improve the durability of the machine.

please stop asking things like why dont they recall it ot wht dont they fix the issue. its not an issue to fix its just an indicator

[whackawookie]

people are amazing, they ***** because the console has faults and because there warranty has ran out so ms extend it and people still *****. "why not fix the problem", well they have fixed the problem now and added the extra needed heatsink which will start shipping with newer consoles very soon and this will add it to those that have issues. honestly what do you want them to do for you now? The warranty is far beyond the span of the launch consoles meaning its available to all and if you haven't voided your warranty by opening it up then they are going to fix your problem. ms acknowledged the problem when they extended the 90day to a year and now they are acknowledging it again by adding an extra 2 years.

[darkovo]

Just rang their UK support line and the 1st Voice message you hear says they have increased cover for the RLOD error to 3 years, so confirms this is available for UK (Europe etc).
Not sure what I'll do with my opened 360 though - send it anyway?!? Hmmmm!

[whackawookie]

Just rang their UK support line and the 1st Voice message you hear says they have increased cover for the RLOD error to 3 years, so confirms this is available for UK (Europe etc).
Not sure what I'll do with my opened 360 though - send it anyway?!? Hmmmm!

you can try that or you can do the xclamp replacement. its extremely easy when you get the correct parts and works perfectly.

[Xenogears V]

It doesn't change anything, 2,3,4 years that difference want that do!. They have to create console that are not damaged, no build defective, for then to mend:mad: !.

[N1GHTRA1N]

Both have had problems with their consoles, a friend of mine actually just had problems with his Wii which was the first time I heard anything about one breaking.

http://forums.maxconsole.net/showthread.php?t=68107

Back to the point, despite them having minor problems, they're 32% failure rate back according to some unknown EB Games Manager. Because apparently we take everyone's word anymore. lol.

My Wii broke and I have to say, so far the service from Nintendo is not good at all. It took me 3 days to contact them because the first day they were Closed, the 2nd day I kept getting "all serivce agents are busy, please call back later when call volumes may be lower" and finally I got to speak to someone on day 3.

I sent the item back to them per their instructions on the 22nd of June and they only got it on the 5th of July. Then I was told it was a 4-10 business day repair time and a 6-10 business day return shipping time to me once it was repaired. The guy wanted to charge me for shipping until I argued then he told me he was mistaken and I could send it and they would pay the shipping.

My console was about 30 days old, I hadn't played it for 10 days and then when I turned it on the graphics were messed up and I found out the graphics chip had overheated. Apparently if you don't play the Wii and leave it in standby you run the risk of the Wi-Fi chip overheating the graphics chip since the cooling fans don't work in Standby. The guy at Nintendo told me not to use standby or to play my Wii everyday, I was like WTF.

I have not had to return my Xbox360 for repair, but I do know it was hassle free for a couple of my friends and they had systems back in about 1 week, and got 1 month free live.

Apparently the graphics chip frying is common, he knew exactly what I was talking about at Nintendo and told me they have had several complaints with the same issue and gave me the above advice (no standby or play every day). Check out wikipedia for more info.

[wildkard]

What's to stop someone buying a knackered RLOD 360 on Ebay for 50 quid and sending it to MS for (free) repair then?

[snipersnake]

What's to stop someone buying a knackered RLOD 360 on Ebay for 50 quid and sending it to MS for (free) repair then?
poster of the week!