Another big EB Blunder - selling second hand Xbox 360 as new

[Zeus]

One angered gamer has let rip on the Gamespot forums about a disgraceful bit of service from an EG games store. The gamer drove 150 MILES to pick up what was supposed to be a NEW Xbox 360, only to find it was second hand with some other guys gamertag pre-loaded onto it.

<center><a href="http://www.maxconsole.net/content_img/xbox360ee.jpg" target="_blank"><img src="http://www.maxconsole.net/content_img/xbox360ee_1.jpg"></center></a>


Just travelled about 150miles to get a xbox 360 although not just for this reason and I bought one at an EB store. Got it home and noticed a problem right away. The seal was re-taped. When I opened the box none of the bags were on the components and i saw finger prints on the chrome part of the hard drive. I thought maybe they opened it to put the free game in so I fired up the system and voila, some guy named Alexander's account loads up onto Live. EB COMMITTED BLATENT FRAUD AGAINST ME! How on earth can they sell me this used ***** system with a straight face after paying so much money for it?

I'll be contacting the head office, the local store and possibly the local newspaper and go public with this. I thought about calling the police about fraud but that might be a bit extreme. Has anything like this happened to any of you? I just cannot believe my luck. This is just unspeakable and I've lost faith and trust in customer service completely.


News Source: <A href="http://uk.gamespot.com/pages/forums/show_msgs.php?topic_id=25529873&page=0" target="_blank">Gamespot.com</a>

[KPunk]

I wish those store would go out of business, i cant stand EB, or Gamestops, and i really try not to shop there whenever possible.

[indierocker]

anyone ever think that maybe it was just a returned one :confused:

[amptor]

EB has been known to put items back on the shelf that were bought and returned and resell as new. I bought one that way once and returned it, one guy working there told me I could only get store credit but the vice manager said that I get a full refund (maybe because he thought I might complain, I probably wouldn't have though because I was pretty young). Anyway I've had my share of problems with this store, although very minimal. They teach their employees to be cocky about any conversation at all dealing with piracy (some conversations with employees can get into talk about what hardware is available) and it is not real fun when they start disrespecting you inside the store. I wish Funcoland was still around, that place was legit and the employees were very friendly. I also wish these companies hadn't pushed the small used game stores into oblivion but then..those stores didn't have as good of deals as funcoland in the first place anyway.

[Rockman_Joey]

Damn, thats nasty, I'd be really pissed off if I was in that position

[indierocker]

almost every company resells returned items, it's rediculous to single out EB Games as doing such.

[Don Giovanni]

Most electronics retailers I usually deal with would sell this item as "Open Box" and have a small discount in price (usually between 5 and 10% off).
This is something they extend as a courtesy to customers.

There isn't really anything wrong in what EB/Gamestop have done in selling the product. However the real problem lies in the fact that the customer was mislead. Lesson to be learned, always thuroughly inspect items you are going to buy before you walk out the store with it, especially if you are traveling so far.

I'm sure if you expressed your unhappiness politely but firmly to the management they would be willing to swap a newly sealed on for you. If not you know where not to shop :P

[filmbear]

almost every company resells returned items, it's rediculous to single out EB Games as doing such.

Sure they do but they can't pass them off as "new". Best Buy does this all the time but they are labeled "Open Box" so the customer knows that this item may have been a return or a demo unit and the price is usually marked down 10-25% or more.

To flat out sell a USED system as NEW is wrong....period.

[kneehighspy]

well i took about 13 or so 360 games to ebgames to trade in cause i didn't need them (if ya know what i mean), i didn't wanna fool with selling 'em on ebay or another way, and all my games and cases are like new, i mean you can't tell the difference, they have no wear or scratches. i guarantee you that those games got sold as new.

the two sales guys asked why i traded in so many, i told 'em the truth, and they both said, "you can do that with a 360?", and then both of them stated that they are gonna "do the same with theirs".

so i used the money to get another ds-lite (for my r4) and another psp value pack (which is now at 3.10A2), so now me and my daughter both have ds-lites and psp's for all our mobile gaming fun :)

[gonepostl]

Kill Gamestop! Kill EB games! BLAH BLAH BLAH

[11111]

Sure they do but they can't pass them off as "new". Best Buy does this all the time but they are labeled "Open Box" so the customer knows that this item may have been a return or a demo unit and the price is usually marked down 10-25% or more.

To flat out sell a USED system as NEW is wrong....period.

unless they're cable components i've never seen any retail place sell open boxed stuff more than 10% off. i've almost always seen items sell for 3%-5% off especially when it's bigger items like a 360.

the two sales guys asked why i traded in so many, i told 'em the truth, and they both said, "you can do that with a 360?", and then both of them stated that they are gonna "do the same with theirs".
:)

why the **** would you come in and tell those f4gs that?

i swear some people cant shut up.

[ka0s]

you mean people actually purchase 400 dollar hardware from a USED game store?

that would seem to be his first mistake

[mystic54]

you mean people actually purchase 400 dollar hardware from a USED game store?

that would seem to be his first mistake
Exactly what I was thinking. Never buy "new" from EB.

[poisonousjuice]

who would travel 150 miles to an EBGames for a 360 instead of just ordering it online? this story is bogus.

[KingPepper]

its most Probably a Honest Mistake, they Picked up the wrong box from the stores Cupboard, just take it back & explain what happened, & they will Replace it with a Brand new One SIMPLE.....:p

Why did he Travel 150 Miles for, Surely there is a Store Closer, & it doesn't matter which store you take it back to either..........

What a Prick..........Just Loves to Complain, is my Guess :D

[narutoramen]

wasn't there a target, circuit city, best buy, walmart, toys r us, ANYTHING that was closer to him than 150 miles?!!

[sigma8]

unless they're cable components i've never seen any retail place sell open boxed stuff more than 10% off. i've almost always seen items sell for 3%-5% off especially when it's bigger items like a 360.



why the **** would you come in and tell those f4gs that?

i swear some people cant shut up.
People who pirate stuff deserve to be sold used stuff labeled as new. If pirates don't want to play by the rules, why should retailers?

[JimmyHACK_KH]

ya EB does some gay ****,

but this guy drove 150 miles to get a new 360??? i call his Bullshit

[saleem]

i was thinking the same as some,probably got picked up out of mistake and sold as new.if i wasnt the person who knew it was secondhand and perhaps was only a parttime worker or inexperienced i would probably picked it up myself not knowing.

also this IS NOT a police matter,this is trading standards matter.if someone sells you something that does not fit the description.in otherwords,they sold you what was supposed to be new and turned out to be secondhand,that is trading standards matter.now if they sold you a load of weighty crap inside a sealed box and you could PROVE it! that you hadnt put the crap in the box! then they told you that you cant have your money back then thats a crime,its OBTANING BY DECEPTION,PROPRIETY.also known as theft.till a person actualy says "no you cant have your money" they havnt denied you it therefore they have to say it,from that moment on its basicly an offence under the theft act (i think is theft act 1968 here in uk)

can understand being pissed off,i bought a faulty 360 off ebay,it was not anything like what was described,brought out a dispute with paypal.and the messages the guy was posting in the dispute was a load of made up lies.i wish i had copied them and posted pics and the messages here.needless to say i got a full refund of the monies and i threw the console down the chute:p

you know when someone blatently lies and you can prove it.oh my god!

cheer up.go talk to someone in your local store and i am sure the store will be glad to ring the store on your behalf where you bought it,show them the reciept (i hope you kept it) and i am sure you will walk out with a new 360 and who knows a nice extra.

post again when you get it resolved and let us all know what the outcome was.

good luck and chin up!
:)

[SSChevy2001]

Who would drive 150 miles to buy a 360?
Then you drive that far and don't notice the box has been tampered with. Give me a break. :rolleyes:

[mrx1]

I say boycott eb and gamestop.Shop at amazon,that way you get no taxes and free shipping on orders over 25 dollars.

[sneef]

gamestop did it to me with a nintendo DS, and the manager even tried to lie to me, until I told him that I'll take it to the corporate level.

Then when I bought my PS3 recently, it was also likely a return, as the items in the box weren't sealed properly, and the ps3 had fingerprints on it. I got a new one after mentioning it.

They are really bad to do this sort of thing.

[Raist3d]

anyone ever think that maybe it was just a returned one :confused:

That's the problem- you are not supposed to sell as new a returned one.

- Raist

[Raist3d]

gamestop did it to me with a nintendo DS, and the manager even tried to lie to me, until I told him that I'll take it to the corporate level.

Then when I bought my PS3 recently, it was also likely a return, as the items in the box weren't sealed properly, and the ps3 had fingerprints on it. I got a new one after mentioning it.

They are really bad to do this sort of thing.

They need a lawsuit.

- Raist

[Raist3d]

almost every company resells returned items, it's rediculous to single out EB Games as doing such.

If you resell portraying the item as a new one, that's illegal.

- Raist

[wiggim]

lol

Had this happen to me before too.. I would have to be pretty desperate to drive 75 mi for a console that is plentiful almost everywhere tho.

Should have checked the seal before buying... Its not their fault, its yours really. Complain all you want about it - gets you nowhere (at least without costing you a fortune). The console works don't it?

I didn't think it was illegal to buy something, not even open it and return it, for them to sell it again as a new unopened product. If they were to open it they would be putting themselves in the position to sell it as opened? He said the seal was re-taped.. so it would appear that the store was had by the returnee? wouldn't THAT be illegal?

Also, why the hell did you drive to a store 75 mi away? it couldn't have been the ONLY store that had a brand new 360 in stock... sucks if they have the policy of returning where you purchased >D

Its a Buyer Beware market, and you were not aware.

[beastt]

almost every company resells returned items, it's rediculous to single out EB Games as doing such.
yes but they say if it's refurbished they don't sell it off as new.

[indierocker]

That's the problem- you are not supposed to sell as new a returned one.

- Raist

says who:confused: Many business' do it everyday, not just EB Games.

[demon50000]

There doing it at stores all accross melbourne, I know of 3 cases of this in one day, If u want to know how to find out if u are bying a return or a new one. On the return the serial number on the back is a lighter black and the wrighting is a smaller font, all they do is reprint a new case and put the guts into it, and in some cases the harddrive will have the pre user xbox live account like stated above, I think microsoft has made a deal with Eb and other retail stores to move referb systems at a cheaper price if they choose, This is gona upset alot of people:mad:

[spiffyshoes]

anyone ever think that maybe it was just a returned one

That would be the last thing I would think it was because their return policy clearly states that they will not let you return a new system once it has been opened unless it was defective in which case they will replace it with an identical item. So if it was being returned and deceptivly resold as new then it is the fault of that particular stores managment staff and not of the company as a whole.

http://img408.imageshack.us/img408/5192/returnpolicycb5.gif

[Ghostfacekillah]

Funny how people defend this store.
As said,its illegal. If this guy wanna drive 150 miles where the problem ? Its not you who needs to drive nor you need to pay his gas.
Well im in europe here..i know EB games and i know i will never ever buy something there.
But i can tell you another thing..ordered my xbox360 last week..got it.. with a SEAL on the xbox360 packet and not a fu**ing used gamertag ...

[11111]

People who pirate stuff deserve to be sold used stuff labeled as new. If pirates don't want to play by the rules, why should retailers?

hahahahaha, yea ok your logic sucks.

[indierocker]

That would be the last thing I would think it was because their return policy clearly states that they will not let you return a new system once it has been opened unless it was defective in which case they will replace it with an identical item. So if it was being returned and deceptivly resold as new then it is the fault of that particular stores managment staff and not of the company as a whole.




riiiight....I bet if you *****ed long and hard they would let you return it, which is probably what happened here and the moron that bought it is getting all worked up over nothing. Is the system broken? Was he not planning on opening it ever and keep it sealed up? Didn't think so.

[Ghostfacekillah]

Hey indie are u working for this company ?
Or are u just to blind to see that EB sold A USED system as new??????
Its EB who did the wrong thing ,not the Customer. Get that in your head ffs.

[indierocker]

Hey indie are u working for this company ?
Or are u just to blind to see that EB sold A USED system as new??????
Its EB who did the wrong thing ,not the Customer. Get that in your head ffs.

You must be a real idiot if you think ANY company considers a RETURNED system as a USED one....any company out there puts returned merchandise back on the shelf and still sells it as new, if you haven't seen that by now, then you must be real ignorant.

[Ghostfacekillah]

Well then you are retarted coz 2 pages earlier they allready told you that other companys sell their used Items AS USED Items with a reduced Price.
Does your father work at a EB store ? I really dont get it why you defend this company so desperately..
You are a EB Fanboy,go on buy your games there. But dont wonder if u have some "old" Savegames on your "new" game...:p

[indierocker]

Well then you are retarted coz 2 pages earlier they allready told you that other companys sell their used Items AS USED Items with a reduced Price.
Does your father work at a EB store ? I really dont get it why you defend this company so desperately..
You are a EB Fanboy,go on buy your games there. But dont wonder if u have some "old" Savegames on your "new" game...:p


I work for MS, and no **** that stores would sell used items as used, so does EB Games you moron, but this was not a trade in used item, it was returned, what the hell do you not get about that.

and I'm not defending anyone, I'm simply pointing out how moronic the person who bought that system is.

[Ghostfacekillah]

FINAL UPDATE: I went to the nearest EB store today to exchange the used system for a new one and made them open it and test it out in the store. The district manager also spoke with me over the phone to discuss compensation right in front of many customers I might add. He offered 50% off the Oblivion game I had also bought with the system but I told him I think it should be free because that would be more acceptable but he would not go for it. He did however admit that it was his fault for this issue occuring and will discuss this with the other DM's to change EB's policy on reselling used systems as new. He also apologized for the incident and I was glad that someone finally did. He is also going to have a talk with the store manager who was dissing the 360. So I really do hope that this event has an impact on the company's policy (at least in Canada) so this does not happen as much in the future. Like I said, I'm still not 100% satisfied but I'm glad to finally get a system I can use for now.

Thanks for reading and be sure the next time you do business with EB to insist that whatever product you are buying is new and FACTORY SEALED. If not, simply refuse to buy such products and report the store to EB customer service which can be found on the contact us section of www.ebgames.com

http://uk.gamespot.com/pages/forums/show_msgs.php?topic_id=25529873&page=16

Come on..must be a returned one..omg:rolleyes:

[Ghostfacekillah]

FINAL UPDATE: I went to the nearest EB store today to exchange the used system for a new one and made them open it and test it out in the store. The district manager also spoke with me over the phone to discuss compensation right in front of many customers I might add. He offered 50% off the Oblivion game I had also bought with the system but I told him I think it should be free because that would be more acceptable but he would not go for it. He did however admit that it was his fault for this issue occuring and will discuss this with the other DM's to change EB's policy on reselling used systems as new. He also apologized for the incident and I was glad that someone finally did. He is also going to have a talk with the store manager who was dissing the 360. So I really do hope that this event has an impact on the company's policy (at least in Canada) so this does not happen as much in the future. Like I said, I'm still not 100% satisfied but I'm glad to finally get a system I can use for now.

Thanks for reading and be sure the next time you do business with EB to insist that whatever product you are buying is new and FACTORY SEALED. If not, simply refuse to buy such products and report the store to EB customer service which can be found on the contact us section of www.ebgames.com

http://uk.gamespot.com/pages/forums/show_msgs.php?topic_id=25529873&page=16

Come on..must be a returned one..omg:rolleyes:
And even if Bill Gates or the Eastern Bunny himself had returned it..its a used console sold as new.

Happy Eastern @ all
missed the edit button ..:o

[KingPepper]

hahahahaha, yea ok your logic sucks.

I Take it as you think sigma8 logic sucks, that you 11111 are also a Pirate.....

MICROSOFT Arrest this person :D

also it would be very Funny, if he Drove 150 Miles to take his Console Back & the Police were waiting for him to Arrive, now that would have me on the Floor Laughing :p

[11111]

I Take it as you think sigma8 logic sucks, that you 11111 are also a Pirate.....

MICROSOFT Arrest this person :D


:D :D :D :D :D :D :D :D :D :)

[ammmmn]

lol pwned :D

[evlspcmk]

i bought a 51 block mempory card for the GC from EB for a new price only to go home and find save game files on it.. went back there and tolf them and they exchanged it for a 251card for no cost. went hame and there was still saved games on it but i just formatted it i since was more than happy with them giving me that card. but seriously EB at Winston Hills does that all the time

[msa]

wow, what the ****.
i would have called the police, definitely. but first i'd call the EB, just to make sure it wasnt a mistake of them..

i have eb anyway.
the eb here (in bremen, germany) sells used games nearly for the price of new ones.
du you buy a used game for 46 euro or the same game, but new, for 49 euro, standing next to it? come on.
i hate this shop so much.

[indierocker]

FINAL UPDATE: I went to the nearest EB store today to exchange the used system for a new one and made them open it and test it out in the store. The district manager also spoke with me over the phone to discuss compensation right in front of many customers I might add. He offered 50% off the Oblivion game I had also bought with the system but I told him I think it should be free because that would be more acceptable but he would not go for it. He did however admit that it was his fault for this issue occuring and will discuss this with the other DM's to change EB's policy on reselling used systems as new. He also apologized for the incident and I was glad that someone finally did. He is also going to have a talk with the store manager who was dissing the 360. So I really do hope that this event has an impact on the company's policy (at least in Canada) so this does not happen as much in the future. Like I said, I'm still not 100% satisfied but I'm glad to finally get a system I can use for now.

Thanks for reading and be sure the next time you do business with EB to insist that whatever product you are buying is new and FACTORY SEALED. If not, simply refuse to buy such products and report the store to EB customer service which can be found on the contact us section of www.ebgames.com

http://uk.gamespot.com/pages/forums/show_msgs.php?topic_id=25529873&page=16

Come on..must be a returned one..omg:rolleyes:


wow, shows how much you and this other person know, it already is a store policy not to sell used items as new...it probably was a returned item and was probably just returned when the employee he dealt with wasn't working. Seriously, there are so many things that could have gone on here, it's funny that people like you throw all possibilities out the window and just start bitching. Maybe next time the moron that bought it will care enough to check it at the store before driving another 300 miles.

[indierocker]

wow, what the ****.
i would have called the police, definitely. but first i'd call the EB, just to make sure it wasnt a mistake of them..

i have eb anyway.
the eb here (in bremen, germany) sells used games nearly for the price of new ones.
du you buy a used game for 46 euro or the same game, but new, for 49 euro, standing next to it? come on.
i hate this shop so much.

I still buy the used, cause they can be returned within 7 days if I don't like it, that way i'm not out $60 on shitty games.

[Reset]

Indierocker (dont seem very indie). I hate flaming but since u have so vigourisly insulted everyone here that simply stated selling used items as new is wrong, I have no problem calling you a tool. If the store made a mistake and didnt realize it was open, than yes that is fine and a misunderstanding, but to assume it is a misunderstanding and not intentional is just as bad as assmuming that it was done on purpose. If everyone was like you and accepted this crap, than it would be common place as you seem to think it is acceptable. but the reality is that selling any item that has been used (no matter how prestine the condition) as new is not only illeagle, but immoral.

I mean even if he did ignore the fact that it was used like many are suggesting, the gamer profile on there can easily already be tied to that box and it may cost him money to even change his name depending on how setup the live account was. that alone is a problem. not to mention the fact that its impossible to determine how said unit was treated by the previous owner.

Of course companys sell returned items as new, when there unopened.
this is the law so I dont know what u are even trying to argue about.

anyway like I said above, if this was just a mistake made by the store allowing a previous customer to fool them (yeah like they dont check the box when its returned, as they love giving refunds) then as long as they make good on it, then no harm. if the person opens it themseleves and return it saying they got it that way, then of course they are doing the wrong.

but to think its impossible that this store which is franchised didn't possibly sell this thinking the customer wouldnt notice and only made good when they got caught. you are simply nieve.

there was no reason to insult everyone that simply said selling used items (not returned, used) as new is wrong. if you like paying full price for used items, go right ahead. me and the rest of the world will be buying new items at full price or sale price, and used or opened items at a discount.

figures you work for MS, if thats even true.
why do you think your company has that security seal on the box in the first place genius.

[wkndplaya]

Why not order it online...and for the love of god why EBgames/Gamestop? O_O

[Xenogears V]

Recycle hahahahahahahaaahahah:D

[spiffyshoes]

He did however admit that it was his fault for this issue occuring and will discuss this with the other DM's to change EB's policy on reselling used systems as new.

Darn right it was his fault that it happened. The policy allready states that opened new merchandise can not be returned. It is too bad that there wasn't porn or something on the hard drive because then you could have had a real easy lawsuit on your hands. Their company policy states that even if they did make an exception and let you return an open system it would have to be returned to the wherehouses to be refurbished for that very reason. It also sucks that the DM you talked to was a dooshbag and didn't give you the game for free. People like him make me sick.

[WickedSkin]

I hate EB games...

[knalle]

hear hear! EB games sucks - EB Games is a great way of getting ripped off!

[Jason Voorhees]

i never had problems with EB.

[CZroe]

well i took about 13 or so 360 games to ebgames to trade in cause i didn't need them (if ya know what i mean), i didn't wanna fool with selling 'em on ebay or another way, and all my games and cases are like new, i mean you can't tell the difference, they have no wear or scratches. i guarantee you that those games got sold as new.

Yeah effin' right. :rolleyes:

That CAN'T happen with trade ins because then they'd have an inventory problem. Even if your trade-in is new and sealed, it goes up as used. My local EB has seven PS3 controllers sealed in the box for $10 off each being sold as used (probably stolen/traded in). Anyone with a clue about how retail works knows that it's only possible with returns or accidents (put the wrong box in the bag) because a return could happen sealed or not. If it was returned as "new and sealed" then they may not have realized it. I've purchaced two $300+ video cards at Circuit City and found $10 junk cards *sealed* inside (MX400 in a 6800 box for instance). Sometimes, the theif is the fraudulent customer that returned it.

It's just childish to imagine that this has anything to do with the company and not an accident. Either that XBOX360 was inadvertantly accepted back as new (why would they refund for a working, used, XBOX 360?), or they accidentaly grabbed the wrong box off the counter when sticking it in the bag. A new console sale would trigger the Sirus system to scan the barcode and the only way that barcode would scan would be if the console had not been "sold" so I would call the Sirus number and enter the barcode number to get more details.

[CZroe]

i bought a 51 block mempory card for the GC from EB for a new price only to go home and find save game files on it.. went back there and tolf them and they exchanged it for a 251card for no cost. went hame and there was still saved games on it but i just formatted it i since was more than happy with them giving me that card. but seriously EB at Winston Hills does that all the time
That doesn't even make sense: GC memory card packages can't be resealed. You were buying opened merchandise? They gut games, but not memory cards. They get mock-up stuff to hang up for those.

My guess is that you were buying used and you assumed new because of the price (nearly full price). Also, some new cards include saves (Datel, Animal Crossing, etc).

[rmorris003]

ya when I was working at future shop down here they always sold demos at full price to customers so thats fraud too cause they are buying a used product on display for hours and hours at full price

[CZroe]

To all the people expressing "shock" that he'd go to a Gamestop 75 miles away: He never said that. He said he drove over 75 miles to get it. That would include a round-trip. Some people drive that far to school and work everyday. Picking up an XBOX while you're at it isn't too far-fetched. Regardless, the distance is persuasive to the cause, hence it's importance.

... He did however admit that it was his fault for this issue occuring and will discuss this with the other DM's to change EB's policy on reselling used systems as new. ...
You don't actually think that their policy is to sell used merchandise as new, do you? That's crazy. It's their policy to sell returned merchandise as new IF IT'S NOT RETURNED DEFECTIVE. They aren't supposed to accept non-defective returns if they are opened, so clearly someone goofed by accepting the return at all and they hoped to just sell it again and be done with it. Certainly can't call that company policy (though a manager might override policy for the customer and accept a return).

And even if Bill Gates or the Eastern Bunny himself had returned it..its a used console sold as new.

Not if they returned it unopened. EB/Gamestop isn't Wal-Mart. They only allow sealed or defective returns, so acting as if you expect returns to be used is way off base.

[squirrel-lad]

Learn To Spell When You Post Info!!!!!

[matryc]

I can't belive that, this guy drove 300 mile (150 do buy, and 150 to return to his home) and he even didn't check package at store?? My God do we have to listen to such an idiot? And now when he came back to home he noticed that the box is opened and seal broken? This guy should shut up, because he is doing complete asshole of himself, crying at forums that he is a pefetic looser :D LMAO^2
Hey looser, next time go shoping with your parents. :)

peace ;D

[DemonSurfer]

I've bought stuff from EB maybe 3 or 4 times that was sold as NEW but was in fact 2nd hand..
One example being buying a Gamecube only to get it home and unwrap it to find it all scratched and covered with splashes of white paint :(
Also i have bought quite a few NEW games covered in scratches...
I think they do it all the time, which is out of order considering what a rip off price you get for trade ins.
I reported it to the head office and i think they gave me a £10 gift voucher ...WOW thats kind of them even though i had to take the stuff back to exchange it for "real NEW stuff" which cost me to pay for taxi's and bus journeys.

[laesperanzapaz]

none of you should defend the conduct of assholes and dipshiits like EB or Gamestop.....what they do is illegal. FOr anyone else: dont buy from these big-time corporate stores, they are the Haliburton or Wal Mart of videogames!!

[DOCTOR_XBOX]

1--if i lived that far from ANY store, i would make 100% SURE to check my purchase b4 i LEAVE the store

2--i 've been working at GAMESTOP for well over 5+yrs and we do not sell USED ANYTHING as ( NEW ) ..INTENTIONALY

3--and the time he spent posting his anger here..he could have just CALL them and there be MORE THAN HAPPY to take care of the problem

[matryc]

none of you should defend the conduct of assholes and dipshiits like EB or Gamestop.....what they do is illegal. FOr anyone else: dont buy from these big-time corporate stores, they are the Haliburton or Wal Mart of videogames!!

Well I'm not defending any of these stores, but can't you just look at what are you paying for? (i don't write this to you personally..)
When you buy game, choose one that looks untouched (its hard to open xbox 360 game without braking this seal - i dono how to call it...) If its broken in some sort of way then go to clerk and tell him to give you untouched, shiny new copy of your game because you are a foiloholic and there is nothing better on this world then opening new game, sound of rustling (good word?) foil, breaking virginity of a new game box, and this unbelievable smell of factory new plastic ;)

And xbox 360, when someone travells 150 miles to buy a little expensive console, its good to check what he is buying. I would check this one at store, before leaving, having in mind that x360 often have technical problems.

I have learnt to check everything at store, not to run into any difficulties. That saves time, money and nerves ;)

[evlspcmk]

That doesn't even make sense: GC memory card packages can't be resealed. You were buying opened merchandise? They gut games, but not memory cards. They get mock-up stuff to hang up for those.

My guess is that you were buying used and you assumed new because of the price (nearly full price). Also, some new cards include saves (Datel, Animal Crossing, etc).

no this was suppose to be a new one kept in the packaging and plastic little bag thing in the glass behind the counter nothing saying its wasnt brand new at all there was also used memory cards but i opted for the new ones so dont try to tell me i did something else to what i did you ignorant bastard

[Ghostfacekillah]

Im not argueing with you guys anymore,the posts in here speak for themselves i think.
But i have one last thing for all the idiots which bash him because he drove 150 miles.

"Just travelled about 150miles to get a xbox 360 although not just for this reason and I bought one at an EB store"

But all you guys have to do i saying that hes retarted coz he drove this way or u act like its was a mistake from EB (while this guy said at his post that its EBs Company Policy).

Nothin more to say..

[Trigger_happy00]

If I worked at Gamestop, I would make sure I don't give crap games. Heck, I would give them a system and go to that cupboard thinger and take out a game straight from there. Then explain that if the system is used I will gladly take it back, exchange for a new one or if there isn't give the guy the option to hold on for the next shipment or give his/her money back.

I tend to be more sympathetic to people who buy consoles and got the short end of the stick (even though I haven't worked yet) because it has happened to me many times. Though by doing this I might aggravate my boss and get fired. I would end up calling him a prick and stuff and when applying for other jobs say I got fired from my previous one because "I was doing something right."

[CZroe]

i bought a 51 block mempory card for the GC from EB for a new price only to go home and find save game files on it.. went back there and tolf them and they exchanged it for a 251card for no cost. went hame and there was still saved games on it but i just formatted it i since was more than happy with them giving me that card. but seriously EB at Winston Hills does that all the time
That doesn't even make sense: GC memory card packages can't be resealed. You were buying opened merchandise? They gut games, but not memory cards. They get mock-up stuff to hang up for those.

My guess is that you were buying used and you assumed new because of the price (nearly full price). Also, some new cards include saves (Datel, Animal Crossing, etc).
no this was suppose to be a new one kept in the packaging and plastic little bag thing in the glass behind the counter nothing saying its wasnt brand new at all there was also used memory cards but i opted for the new ones so dont try to tell me i did something else to what i did you ignorant bastard
Learn some manners you whining baby. How else could I have presented that scenario to you for you to accept or deny that DOESN'T result in you responding like that? F'ing brat doesn't know how to God damn communicate on the Internet. :rolleyes:

"nothing saying its wasnt brand new"
Uhh, how about the fact that it was OPENED even though it was on display behind glass? GC memory cards are not shipped in bags or boxed bags. In the North America, they ship in blister packages which can't be resealed. In Japan, they ship in tiny little boxes. I have both.

You only open it when you want to put the packaging on display and EB has mockup packages for memory cards. Putting them behind glass means that they can remain in the packaging. They didn't. Seeing them like that, they would have to specifically say "these are new and 100% unused!" for me to consider them anything other than used. If there's no sign, the only assumption that makes sense is the exact opposite even if there are others marked as used in the store (as if no one has ever seen the same thing marked differently or not at all in a store :rolleyes: ).

Give me a break. Even if I'm 100% wrong, I'm I supposed to be sorry for actually READING what you said and forming a POSSIBLE SCENARIO out of it? :rolleyes:

[evlspcmk]

Learn some manners you whining baby. How else could I have presented that scenario to you for you to accept or deny that DOESN'T result in you responding like that? F'ing brat doesn't know how to God damn communicate on the Internet. :rolleyes:

"nothing saying its wasnt brand new"
Uhh, how about the fact that it was OPENED even though it was on display behind glass? GC memory cards are not shipped in bags or boxed bags. In the North America, they ship in blister packages which can't be resealed. In Japan, they ship in tiny little boxes. I have both.

You only open it when you want to put the packaging on display and EB has mockup packages for memory cards. Putting them behind glass means that they can remain in the packaging. They didn't. Seeing them like that, they would have to specifically say "these are new and 100% unused!" for me to consider them anything other than used. If there's no sign, the only assumption that makes sense is the exact opposite even if there are others marked as used in the store (as if no one has ever seen the same thing marked differently or not at all in a store :rolleyes: ).

Give me a break. Even if I'm 100% wrong, I'm I supposed to be sorry for actually READING what you said and forming a POSSIBLE SCENARIO out of it? :rolleyes:


well thats too much for me to consider reading, i am aware that in america they use blister packs to seal their memory cards but in AUSTRALIA they just use a card board box!

[Tehtriggerman]

I worked as assistant manager at an EB and I can tell you FIRST hand that they are told to do this type of business. Ive seen my boss go in the back after a customer purchased a replacement plans and got a nre box with a used SYSTEM..eventually some caught on after finding dust in the fan grills and I watched in Glee as he was REEMED in a full store.

They are also resealing games in the back and putting them in the glass case as new. Thats why you find fingerprints on your new game. Its a return for whatever reason. I could go on and on...I quit.

[DOCTOR_XBOX]

If this did happened you could have told your DISTRICT MANAGER and anyone who participated in these ILLEGAL actions would have been FIRED...

ive been working with GAMESTOP for well OVER 5yrs+ and any TRUE GAMESTOP , EB or SOFTWARE ETC employee knows we do not INTENTIONALY sell any used games or systems as NEW

....and if anyone feels something was done WRONG to them in ANY of these stores ...FIRST confront the MANAGER were you did your purchase

....if not satisfied you can contact our GameStop Customer Service Center at 1-800-883-8895....At the menu press 1 to be directed to Store Issues

They will be able to assist you with any issue you may have , regarding stores.
Monday - Friday 8:00 a.m. to 9:00 p.m. (CST); Saturday - Sunday 8:00 a.m. to 8:00 p.m. (CST)

anyone MATURE ENOUGH reading this knows ANYONE can CLAIM anything bad against ANY STORE or ANYONE and start a chain reaction of LIES and BASHING on forums..

just because its WRITTEN HERE in forums don’t mean its TRUE....but i gave you all the DIRECT NUMBER to call if you feel your store did not help you with your problems...MAY THE GAMES BE WITH YOU ALL:cool: