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View Full Version : My email to divineo.cn and there response


babb_z
03-23-2007, 05:30 AM
Hi,

We are not selling clones because we will clarify it for the customers to
choose if we do. In addition to this , we have known that the clone one
can't be upgraded , we will not be that stupid to cheat the customer. You
can wait for the upgrade and test the chip if you have doubt on it.
We need to explain to you that why there is rumors saying we are selling
clones. It is because the Wiikey doesn't have enough stock all the time ,
even some of the "official resellers" don't have stock , however , we have very good relationship with our supplier www.neoasic.com , he sent enough stock to us so that other "official resellers" were not happy about it.

Best regards,
Divineo CN
----- Original Message ----- From: ##################
To: <cn@divineo.com>
Sent: Friday, March 23, 2007 6:23 AM
Subject: Fake Wiikey


ORIGINAL MESSAGE BELOW
Ive recently purchased a Wiikey and have very strong suspicions that it is a fake. Ive been an extremely loyal customer at divineo.cn and buy all my console modding gear from you based on your solid reputation.

Please can you let me know what you intend to do to rectify my situation as i am deeply unhappy having been slipped a clone when i specifically chose you to avoid such a matter. I will be happy to send you a picture of the chip so you can verify it for yourself.

Thankyou

The_Nothing
03-23-2007, 05:54 AM
I trust divineo.cn. If they did indeed send a fake Wiikey it is clearly because they could not tell the difference and made an honest mistake.

Now that they're aware of the fakes running around, I am certain they will check and make sure the Wiikeys they get are real.

I sent divineo.cn an e-mail about a mistake I made on my shipping address and they replied very quickly and corrected the mistake for me. They have great customer support.

I never had an issue with them at all.

*StoneCold*
03-23-2007, 06:18 AM
I trust divineo.cn. If they did indeed send a fake Wiikey it is clearly because they could not tell the difference and made an honest mistake.

Now that they're aware of the fakes running around, I am certain they will check and make sure the Wiikeys they get are real.

I sent divineo.cn an e-mail about a mistake I made on my shipping address and they replied very quickly and corrected the mistake for me. They have great customer support.

I never had an issue with them at all.

b.s if they are getting there originals off the official reseller then they must be getting their clones from somewhere else, so they had to know.

apexi350z
03-23-2007, 08:47 AM
divineo.cn stated that the "fakes" can not be upgraded. Is this true? If it is, then that's another method to determine if you got the fake or not.

SpanKie
03-23-2007, 09:31 AM
Divineo is great ... great service and support.

I'm sure if there is an issue, they will be more than willing to help you out and get the root of the problem.

11111
03-23-2007, 09:35 AM
b.s if they are getting there originals off the official reseller then they must be getting their clones from somewhere else, so they had to know.

i have a feeling that they were testing the water with the clones to see what happened.

Yokotuna
03-23-2007, 12:24 PM
The place I order my chips from said they use Neoasic as supplier and NeoAsic referred them to Divineo for Wiikey stock. They did not want to risk getting clone so they went with original Wiikey company instead. Funny that Divineo claims Neoasic is their supplier and Neoasic is sending people to Divineo.

TetsuoX
03-23-2007, 01:20 PM
hi

Just ordered my wiikey from kick trading, it's an official reseller from canada and they have it in stock. It was like $2 more expensive than divineo.cn with the shipping and all but i'm sure to have no problem with the duty since it's shipped within canada.

idunder
03-23-2007, 01:48 PM
Well as soon as the update comes out we will see.

In my opinion if the chips divenio China sold don't update, they have a problem on their hands.

on the other hand..

If they all update fine, speculation of clones aside.. who really cares??

Unless you believe in honor among thieves, then everything is still great. It's not like this is some mechanical device.

It's a simple PCB with a basic micro controller on it.