Microsoft: There are no systemic Xbox 360 problems

[Zeus]

Following the appearance of the Xbox 360 on UK's 'Watchdog' TV show, Microsoft has issued a statement which denotes that there is no systemic problem with the Xbox 360. They re-iterate that the majority of problems are isolated cases and there are no common and widespread defects.


In an official statement issued to GamesIndustry.biz, Microsoft said that the "vast majority" of Xbox 360 owners have had an "outstanding experience" with the console.

But the platform holder went on to concede: "That being said, we have received a few isolated reports of consoles not working as expected.

"It's important to note that there is no systemic issue with Xbox 360 - each incident is unique and these customer inquiries are being handled on a case-by-case basis."


News Source: <A href="http://www.gamesindustry.biz/content_page.php?aid=22776" target="_blank">Gamesindustry.biz</a>

[DerekD1982]

they got to be joking, no widespread defects. :D

[crono]

Ah............... so thats wy i have returned my xbox360 already 6 times and also thats there on there own forum(dutch) a post whit already over 80 pages whit complains about this,isolated cases my ass!!!!!!!!!!!!!!

[Robotron]

BS on MS.
On my fourth here.
Two other people I know are on their 3rd and 6th units.

[saleem]

talking from ones own experience is good and all.but,how many dicks who hacked the console in the first place breaching the warranty,bad flash's,screwdrivers going flying went and sent consoles back?microsoft are stupid cos if i was them i wouldnt be so good as to replace/repair units.

i would put certain checks on consoles so if the manufacture date wasnt right send it back.

if the warranty seals were breached send it back.

if there was any signs of modifications to the 360 internals or firmware send it back.

so to start putting ms down would be plain daft although they are for accepting units.

and dont bother telling me about how many consoles you had this that and the other,i got 2 and i only had overheating freezing and i repaired it myelf on one console and they are both 1 year old and going strong.

basicly there wouldnt be as many consoles going back if their repair protocols were more stringant therefore there wouldnt be as many numbers of consoles to count as a minus against them.

we hackers screw them of revenue from originals and a lot screw them by hacking and breaching the console and its warranties.

whimping retarded games industry for you.in fact read the hacking forums for sent back to ms for repair and see how many thieves go in the forums.

whimping pussies!
:)

[nekkron99]

3rd console here. Not complaining. Hardware craps out. My PCs video card just crapped out on me. I'm on the 4th motherboard for that bastage in 2 years. It's just the nature of the beast. Hardware isn't built to last, regardless of how well you take care of it...some problems are unavoidable.

[pugton]

Consoles failing at no fault of the user is what the main issue is about. Read anywhere on the internet about the ring of death (3 red lights) and see what is causing the units to fail. Its not a case of people could just go on a 360 and do something specific to show it happens, this is the reason M$ wont accept that its a major widespread issue. If they have 1 million people with the problem but it happened in 1 million different ways then they have 1 million irrelevant issues. If however they have 200,000 of that million with the problem at the exact same point (either in a game/update/dashboard) then they would see that as a major issue.

M$ support has never been good and these issues just make them worse. They should look at the consoles that are going back and try and work out whats going wrong rather than just saying its something the users are doing. I myself have had 4 of them now as twice it crapped out after mandatory (Dont have a choice they must be installed to have full functionality) updates, one just kept on freezing (This was one that had been repaired by them and was freezing straight out of the box) and my current machine is seeing signs of struggling.

All hardware should be able to last for a good 3 years without seeing major faults, here in the UK there is a rule with trading standards that if a product doesnt live up to what its designed for then it can be classed as not fit for purpose, this rule can be used for up to 5 years after initial purpose. I dont think a console crapping out after 12 months is fit for purpose, if M$ do then they should state it on the box in clear writing that you should expect to buy a new console or repair after 12 months. Knowing what they can be like it wouldnt surprise me if M$ were classing every repair that they do as a new console sold so it looks like they are selling more than they are.

[saleem]

but,once again you have on one hand people who have no hardware issues and then some who do.you have people who do updates and all of a sudden they get red lights and then those who dont.

but,in reality how many consoles are sent back that are intact,not hacked,messed with that crapped out on the consumer?

what are the real figures here?

wheres all the figures?

i would certainly want to see figures on papers,because i understand that i can rule out 25% if not more where the case is that the consoles warranty has been breached.

i got 2 and they are feb/march of 2006 and bar one that i bought secondhand has given me randome freezing.i just replaced ms's thermal compound and it sorted it out.

it is already in the manual not to put the console in an hot place but,how many people do put their consoles in confined spaces.then they say we should be able to play the console where we want to put it.

all that has happened is nothing but,complaints this that and the other ever since the next gen consoles were released.if its not one thing it is the other,the controller sux's.the console overheats etc.

POLITICS!

it is no better talking about and slagging off ms than it is to talk about religion or sony.
:)

[DEDDOA]

Mmmm, have MS employed any of sony's ex marketing staff, this smells of the same head in sand attitude we come to expect of Sony of late lol. Guess it shows sony aren't the only ones who suffer from the fingers in ears while shouting "La la la i'm not listening" :D

I will admit tho I would like to see the real non consumer level screwed up consoles. I guess it must be a fair bit as they said their profit took a bit of a hit from replacements and repairs. Mine runs warm, lol I use it at the base of my desk to keep my feet warm when playing it, but even so 0 problems and a damn site cooler than my PC (tho admitedly I use my Xbox 1 and PS2 the same). Also given the sheer amount of people I know with 360's (modded and not) not one has had a problem. Could it really be a case of the more vocal minority over the silent majority. I guess time or finally released figures will show.

Lol, on a side note, given the number of negative MS news pieces in the past few days, I guess all those Sony fanboys living in denial blaming the amount of bad news for the PS3 on MC 360 bias will have to suck it up now. Definetly a fair bit of negative press for 360 this week, oh noes MC must have all turned into PS fanboys lol

[Scorpion3]

BS on MS.
On my fourth here.
Two other people I know are on their 3rd and 6th units.

Actually, everyone that says this are just proving MS right. What happens is you own a Version 1.0, meaning it was made in the same factory as the ones that break. When you send it in to be fixed, they naturally fix it or replace it with a stock Version 1.0. People will naturally think it's because if it breaks then they'd have to pay for another console or for it to be fixed again, but in reality every company in history does this, it goes the same with Sony's TVs, CD players, DVD players, etc. But if they were smart (The person who's 360 broke), they'd buy a 2 year warranty. MS said it was an isolated problem, and it was, to that one factory who made all the Version 1.0s. If you were to buy any 360 after June 2006, you wouldn't have had any problems what so ever with it, aside from the loud Disc drive, which they fixed in December's 360s.

[cory149]

each incident is unique and these customer inquiries are being handled on a case-by-case basis
AKA: they can't point at the production line and say xxx range of devices should be recalled because they are defective. In other words, random. Though a "few" cases is probably seriously understating it.

[amptor]

My launch premium 360 worked fine til 2 updates ago, 3 updates ago was the major update with all the good changes people wanted. The last 2 updates suck and nearly killed my 360. I have to reboot it 2 or 3 times to get it to boot up.

[DerekD1982]

the build quality and testing of these consoles are total crap.
one of my mates got 2 of these out the shop and both were broken right out the box.
I know of at least 5 others that have broken down just after there warranty has run out and a couple just before.

they just rushed this system out to beat sony plain and simple.

One of my mates used to work in the uk call centre for the xbox and 360 before they moved it abroad. i know exactly what these consoles are like and the amount of complaints they were getting.

[godsin]

OK This has to be a Joke... NO REALLY... I think Microsoft smoked some fucked up ****, if they think the system doesnt have ALOT of defects then wow I want some of the stuff they are smoking.

I Work for a Call center for Microsoft, yea Microsoft... one of your reps on the phone is ***** slapping you hahaha. 80% of ALL CALL that I answer every day are in Regards to those 3 Red Lights. 10% belong to the dumb ass that sent in there systems for repair with everything (Hard drive, Power supply, controllers Etc.). When you should ONLY send your system in for repair ... NOTHING ELSE as you will never see it again.

THe other 10% of calls are from people wondering where their system is that they sent in for repair. Yes I have been one of these people myself. Last time I sent my 360 in for repair it took good old Micro$oft 3 months to get it back to me.

On average between myself and a few others I know at the Call Center we told people they had to send it in. On average that was atleast 280+ people ever day between myself and 5 others. so lets see... 280x 365 = 10,000+ consoles every year... and thats just between myself and 5 others at ONE of the consoles... which makes me wonder how many are actually sent back from all the other call centers....

Microsoft, I love the 360 and I love my original Xbox as it makes a greak little Media player when its been hacked. But man ohh man, did you actually do propper Testing on the hardware of the 360 before you released it? I got mine on launch and I have sent it back to you 8 times... so all in all I maybe had it in my posesion like 2 months total working game time.

Atleast the Zune makes a great door / door stop... cause it aint worth the papper I whipe my ass with.


BTW C.A.P.P. is ****, nothing like having it crash in the middle of a call.

[Scorpion3]

OK This has to be a Joke... NO REALLY... I think Microsoft smoked some fucked up ****, if they think the system doesnt have ALOT of defects then wow I want some of the stuff they are smoking.

I Work for a Call center for Microsoft, yea Microsoft... one of your reps on the phone is ***** slapping you hahaha. 80% of ALL CALL that I answer every day are in Regards to those 3 Red Lights. 10% belong to the dumb ass that sent in there systems for repair with everything (Hard drive, Power supply, controllers Etc.). When you should ONLY send your system in for repair ... NOTHING ELSE as you will never see it again.

THe other 10% of calls are from people wondering where their system is that they sent in for repair. Yes I have been one of these people myself. Last time I sent my 360 in for repair it took good old Micro$oft 3 months to get it back to me.

On average between myself and a few others I know at the Call Center we told people they had to send it in. On average that was atleast 280+ people ever day between myself and 5 others. so lets see... 280x 365 = 10,000+ consoles every year... and thats just between myself and 5 others at ONE of the consoles... which makes me wonder how many are actually sent back from all the other call centers....

Microsoft, I love the 360 and I love my original Xbox as it makes a greak little Media player when its been hacked. But man ohh man, did you actually do propper Testing on the hardware of the 360 before you released it? I got mine on launch and I have sent it back to you 8 times... so all in all I maybe had it in my posesion like 2 months total working game time.

Atleast the Zune makes a great door / door stop... cause it aint worth the papper I whipe my ass with.


BTW C.A.P.P. is ****, nothing like having it crash in the middle of a call.

lmfao, you work for MS, Riiiight, maybe in some newb forum that would have been easy to believe.

[crono]

Whats strange about working for M$,I am a beta tester for M$.

[Scorpion3]

Whats strange about working for M$,I am a beta tester for M$.

Beta tester is one thing, anyone can be a beta tester but a Call Center Operator? Yeah right, if there are any operators that work for MS, they live in India. And that he said he sent his 360 back 8 times? What a loud of sh!t that is. Unless he was sticking his wang in the DVD Tray, there's no way any 360 would f*ck up that often. Unless of course he's one of those dumbasses to turn off the "Auto Shutdown" settings and leaves it running all night long, but even a Wii has problems with running so long, and that's about the most stable peice of Next Gen hardware.