Microsoft skimping on RRoD return boxes, or are they?

[Zeus]

An Xbox 360 owner is putting out that Microsoft refused to send him a shipping box for his dead Xbox 360 console. The customer service rep told him that he had to find his own box, but MS has responded to one site saying they do send out boxes so this was perhaps just customer service at its very worst.


A Consumerist reader complained that after his Xbox red-ringed – again – he called Microsoft to get a shipping box to mail his console in for repairs. But the customer service rep told him he'd need to find his own box. As he pointed out, this gives them a possible out. Who's to stop them from claiming the box was damaged in the mail?

My Xbox red-ringed for the second time this weekend. Which is almost a relief after hearing how bad my disc drive was sounding, but not so much after hearing the new policy. I was told that Xbox no longer ships out a box to you and you must find a box to ship it out in. Yeah I guess its not a big deal, but I think it gives them another thing to hold over your head; "We are sorry, Sir, but you didn't back it well enough and it appears the damage was due to shipping, we cannot help you."


News Source: <a href="http://i.gizmodo.com/5164058/microsoft-skimps-on-shipping-boxes-for-owners-of-rrod+ed-xboxes" target="_blank">Gizmodo</a>

[tech3475]

I sent my bros xbox away last year and was never offered a box.

edit:
I am from the UK

[hordak]

Who cares, they have never sent boxes out in the UK. They emailed me a UPS label to print out, thats all.

[(V)ega]

An Xbox 360 owner is putting out that Microsoft refused to send him a shipping box for his dead Xbox 360 console. The customer service rep told him that he had to find his own box, but MS has responded to one site saying they do send out boxes so this was perhaps just customer service at its very worst.



News Source: <a href="http://i.gizmodo.com/5164058/microsoft-skimps-on-shipping-boxes-for-owners-of-rrod+ed-xboxes" target="_blank">Gizmodo</a>Microsoft is full of ****. I just haad to return my 360 for the 5th time and the only thing they gave me was a return label. I had to find my own box and when I asked, the guy said that they do not give out boxes anymore. I have an warranty on my 360...WTF???? I'm so sick of this crap, I'm about 10 seconds from just modding the damn thing....

[dragonjud]

They just sent my RROD supposedly fixed system back to me. No, they're no longer offering boxes. You have to get your own, and print the label through the website. I also had a warranty, and it just seems that this is the way the process is now. We can stop buying their products or keep putting up with it...

[richbambam360]

Box isnt really a big deal,fixing the xbox360 is though,Just like goto your local store & Im sure you can pick up a box for free,doesnt have to be a official xbox360 box,At least in the Uk it isnt,when mine broke MS just emailed me a slip to put on a box for collection I used a brown box I had lying around

[(V)ega]

Box isnt really a big deal,fixing the xbox360 is though,Just like goto your local store & Im sure you can pick up a box for free,doesnt have to be a official xbox360 box,At least in the Uk it isnt,when mine broke MS just emailed me a slip to put on a box for collection I used a brown box I had lying aroundNot getting the box is a big deal. Why should I have to jump through extra hoops because their product keeps breaking? If you had a notebook and it broke and it was under warranty, would you not expect HP/DELL/TOSHIBA to send you a pickup & return box?

[avengingangel]

I can also confirm that they recently stopped sending boxes.
I live in Canada and one of my 360's died 3 weeks ago. They emailed out a printable UPS label and I had to supply my own box.

What WAS really nice is that I sent it back on a Friday and Purolator was at my door on TUESDAY with my replacement.

[yourM0M1]

i can confirm your all just a bunch of pu$$y'$ and shouldnt put up with the call center reps **** and let them tell you NO....tell them YES mother fuckers YES.....my coworker just sent his 360 off and TOLD them to send him a box, after they tried to say they didnt anymore, guess what he just sent it with THEIR box

[iLLNESS]

appearantly no one remembers like a year and a half ago when m$ stopped sending boxes?
m$ said that they will return your 360 in the package you sent it in after they stopped sending out boxes.. because of this there was a guy who wanted to organize a seacan to travel around USA to pickup peoples red ringed 360s to catch m$ with a big bill. not sure if it ever happened but if it did, according to m$, theyd have to ship it out in the seacan it arrived in.

again, this was ages ago. i dont know why theres a bunch of idiots out there who think that m$ was still sending out boxes.

[Discounts]

appearantly no one remembers like a year and a half ago when m$ stopped sending boxes?
m$ said that they will return your 360 in the package you sent it in after they stopped sending out boxes.. because of this there was a guy who wanted to organize a seacan to travel around USA to pickup peoples red ringed 360s to catch m$ with a big bill. not sure if it ever happened but if it did, according to m$, theyd have to ship it out in the seacan it arrived in.

again, this was ages ago. i dont know why theres a bunch of idiots out there who think that m$ was still sending out boxes.

they actually were you damn troll (why aren't you banned is beyond me). I actually sent mine in around september of 08 and i actually received the box and had to drive myself to the ups store. I didn't get it back until AFTER Thanksgiving but for me the service was pretty good it seems since it hasn't broken down yet. Then again, i wasn't the original owner. It was a hand-me down gift.

[richbambam360]

I find it damn funny how people can get very touchy over a empty cardboard box,I must throw out 3 a week in the recycle bin

[DanASBO]

Not getting the box is a big deal. Why should I have to jump through extra hoops because their product keeps breaking? If you had a notebook and it broke and it was under warranty, would you not expect HP/DELL/TOSHIBA to send you a pickup & return box?

I'm with you on this one.

I contacted MS this afternoon because my 360 keeps giving me DREs and telling me to put my games in a 360. It's out of warranty so I expected to be charged for a repair.. they want £90+ lol. I could get a brand new jasper and not have to worry about it dying for practically the same price.

I even spoke to a supervisor, as you do, who said he could get the repair down to.... £78! So they expect me to pay at least £78 for them to fix their crappy Hitachi drive. Oh, they also said they would replace any scratched discs, as long as they're MS published of course, and for a fee of £10 per disc.

Crappy support.
Shoddy hardware.
Good games.
Time to flash me thinks.

EDIT: richbambam: It's not the box, it's the lack of service.

[dwrecording]

I have not had RROD for over a year and last time i got to choose BOX or EMAIL, I paid for box and got my 360 back in 4 days from when it left my house and its still running.

[sliggo]

just buy a box for **** sake, jesus a cereal box will do.

[kneehighspy]

I'm with you on this one.

I contacted MS this afternoon because my 360 keeps giving me DREs and telling me to put my games in a 360. It's out of warranty so I expected to be charged for a repair.. they want £90+ lol. I could get a brand new jasper and not have to worry about it dying for practically the same price.

I even spoke to a supervisor, as you do, who said he could get the repair down to.... £78! So they expect me to pay at least £78 for them to fix their crappy Hitachi drive. Oh, they also said they would replace any scratched discs, as long as they're MS published of course, and for a fee of £10 per disc.

Crappy support.
Shoddy hardware.
Good games.
Time to flash me thinks.

EDIT: richbambam: It's not the box, it's the lack of service.


i had a box do this, since it's out of warranty, just purchase a new 'same model' drive that's in your box now from ebay. i paid $30 for a new drive, swapped the controller boards (from old drive to new) put in the new drive (with old controller board) and back in business, no flashing or anything.

[grapeape]

Is this perhaps a regional thing? My brother in laws 360 3roded after 2 years a couple weeks back and he was shipped a box containing return instructions and packing foam.

[dragonjud]

It just isn't a huge deal. Would you rather wait a week to receive a stupid box, or spend the $2.00 and get your system back sooner? I'd rather spend the $2.00.

[DanASBO]

i had a box do this, since it's out of warranty, just purchase a new 'same model' drive that's in your box now from ebay. i paid $30 for a new drive, swapped the controller boards (from old drive to new) put in the new drive (with old controller board) and back in business, no flashing or anything.

I would if I dared do it, would you say it's quite straight-forward? I've never opened any of my consoles before :p The closest I've got to "modding" is the boot-disc for the DC, lol.

EDIT: Sorry to hijack the thread but does anybody else have experience with the Hitachi DVD drive? I've heard there's a fault with the magnet in the Hitachi drive that produces these errors, any advice on how to fix this thing would be appreciated.

EDIT 2: On topic: MS never have sent a box to people in the UK. They even ask you to print the label yourself and sound astonished when you tell them you don't have a printer.

[QrafTee]

I've heard many reports of just getting return labels... maybe MS is facing a cardboard box crisis. Good PR can probably spin this around.

[SLAYERPSP]

Microsoft is full of ****. I just haad to return my 360 for the 5th time and the only thing they gave me was a return label. I had to find my own box and when I asked, the guy said that they do not give out boxes anymore. I have an warranty on my 360...WTF???? I'm so sick of this crap, I'm about 10 seconds from just modding the damn thing....
its not modded yet what are u waiting for. this is what happens when u have people in India handling things they can barley speak English

[danight]

can anyone confirm if they received a jaspur updated mb when it returned?


I want one of those for my elite. and not to mention the free cleaning they do.

[faceless]

my brother got a box two weeks ago (USA) and a friend of mine got a box last week (Canada), and i was pretty sure that the only time they stopped shipping boxes was when they actually ran out of boxes a month or so after they announced the warranty extension. at that time, they started to offer shipping labels as an option, since they were temporarily out of boxes.

as far as i know, they never offered boxes in europe.

[c4dm4n]

Here they never send a box.. so if you find the USPS Priority mail box.. is perfect. I always use that one, the xbox 360 will fit and is a flat rate!!!!

[switchg3ar]

I sent in so many that I don't even bother with a box. Just stick the shipping label right on the 360 and send it in. It's broken anyways.

[kneehighspy]

I would if I dared do it, would you say it's quite straight-forward? I've never opened any of my consoles before :p The closest I've got to "modding" is the boot-disc for the DC, lol.

EDIT: Sorry to hijack the thread but does anybody else have experience with the Hitachi DVD drive? I've heard there's a fault with the magnet in the Hitachi drive that produces these errors, any advice on how to fix this thing would be appreciated.

EDIT 2: On topic: MS never have sent a box to people in the UK. They even ask you to print the label yourself and sound astonished when you tell them you don't have a printer.



it's not that difficult and pretty straight forward. there are many tutorials on the net on how to do most things such as removing the 360 case, drives and so on. but i'm pretty sure it's something that most people can accomplish.

[lostn]

I'd like to see MS's reaction if you sent it to them in a PS3 box.

[lostn]

I've heard many reports of just getting return labels... maybe MS is facing a cardboard box crisis. Good PR can probably spin this around.

Solid Snake stole all their cardboard boxes to hide in.

[DanASBO]

it's not that difficult and pretty straight forward. there are many tutorials on the net on how to do most things such as removing the 360 case, drives and so on. but i'm pretty sure it's something that most people can accomplish.

Google is my friend, as always.

Any chance you remember what Tuts you used? There tends to be a lot of misinformation on t'internets and I would be grateful if you could point me in the direction of something "legit".

Thanks for any advice guys.

[kilodelta]

who cares?

is it so fuckin' hard to get a fuckin' cardboard box?

[Mikeyy]

LOL, anybody remember the "Giant Box Project"?

it can't remember if MS involed, but they Refused to send the guy a Box and he said "he'll get them a box".

He raised money to rent a Giant Shipping container.

[Mikeyy]

just buy a box for **** sake, jesus a cereal box will do.

YES, sombody send it in a big ass Cheerios Box, Take pics! It'll be epic!

[DEDDOA]

The box is no big deal, you can moan about it but if you can't get hold of a box to put the 360 in, then you must live in the middle of nowhere.

However, printing the label is a big deal, not everyone will have the internet or a printer, so not everyone can do that.

Also if you cal up and the eror is not 3 red lights, and your console is under 2 years old, the don't take any of their crap about having to pay after one year. If i recall in the eu it is 2years now, tho most companies rely on people not knowing that.

[11111]

I have not had RROD for over a year and last time i got to choose BOX or EMAIL, I paid for box and got my 360 back in 4 days from when it left my house and its still running.

your set up sucks btw.

[kneehighspy]

Google is my friend, as always.

Any chance you remember what Tuts you used? There tends to be a lot of misinformation on t'internets and I would be grateful if you could point me in the direction of something "legit".

Thanks for any advice guys.


you can usually find all the good tutorials from xbox-scene, most people seem to put them there.

[Discounts]

I find it damn funny how people can get very touchy over a empty cardboard box,I must throw out 3 a week in the recycle bin

it was a one of akind of box. It contained this green foam that was perfect for the 360. As a 360 owner the tears i shed while getting my 360 confy inside that box is the best feeling ever:rolleyes:


LOL...c'mon people. I find it hilarious that M$ spent around 40 Million USD on just these boxes. LOL, that's already 24% of the users (not including those that shipped more than 2x, 3x, 4x...etc) that were affected by RROD. M$...shame on you. Just stop destroying the gaming industry. i also find it funny how ixtreme fw truly improves read rate & noise level. M$ is a disgrace.

[Midnightkilla91]

i just sent in my xbox 360 cause it crapped out :/ launch console so it put up a good fight lol no put they sent me a box and cushins and label in the box im from New York

[charmanderxd]

It was funny because MS sent me a box with the box and stuff in it. XD
And maybe they dont have a co. in UK so they dont want to waste money shipping it back.

[legendofphil]

I have returned my console twice to MS and neither time I got a box (in the UK BTW), the first time I keep the box they sent it back in just in case.
It was needed so I've keep the second box as well :p.

The only thing they do so is not to send it back in the retail box so it can't be identified. This is useless cause both times the courier came and said "I'm here to pick up an Xbox".