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posted by malloc at 06:21 pm on 2006-07-18 |
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Official Nintendo DS Lite Hinge Statment - 'We're Not Aware Of Any Problems'
We have now received the official statement from Nintendo regarding the DS Lite hinge cracking problem. To cut a long story short, Nintendo say they are not aware of any problems with the hinge of the DS Lite and if you have experienced a problem then you should contact your local customer services department. The DS Lite carries a one year warranty, IF the fault is covered then it will be repaired free of charge, if not you will have to pay for it. Seems to us Nintendo aren't fully aware of the problem as of yet. Feel free to continue discussion on the matter here.
PRESS RELEASE: Nintendo DS Lite Statement July '06
We are not aware of any problems with the hinge of the DS Lite, however if someone experiences a problem with their DS Lite they should contact their local customer services department. The DS Lite carries a one year warranty for manufacturing defects, if the fault is covered under the warranty it will be repaired free of charge if not then customer services will provide a cost for repairing the product.
For warranty repair information, all technical enquires including servicing products, guarantee information, troubleshooting, part orders and release dates in the UK, please contact our Customer Service department (Monday - Friday 8:30am-7pm).
Third Party Testimonials Of Cracked DS Lite Hinges From The Web
The following list of comments regarding testimonials of the DS Lite's left hinge being cracked comes from a wide variety of DS Lite owners from across popular gaming websites on the web. We have excluded our own users testimonials. Remember the comments below are just from FOUR websites who posted a news item on this issue. The reason for posting (which took alot of time) is because Nintendo said in their press release, that they were not aware of problems on the DS Lite's left hinge - this post is to help make them aware and come to a definitive answer as to whether the defect is covered under the warranty. Enjoy!
* Arstechnica.com
- "I had this on the first DS bought on Euro launch day. Didn't notice it myself - my gf did - so got it replaced in store. Looking at the replacement after this story I've noticed that it's happening on the second one. Damn!"
- "Nintendo have just said they will replace my DS for £25 - 25% of the cost of the unit!"
- "My hinge doesn't look like a nice clean break -- more jagged than the picture shown above. Someone start a class action suit!"
- "I am amazed. My DS Lite (got on US launch day) has that crack. It looks almost indistinguishable from those forum posts..."
- "I am also amazed, I got mine on the Canada launh, and I've played it every day, and I have the EXACT same hinge issue...I've just noticed it today because of this article!"
* Digg.com
- "i just checked mine and it has a little crack. nothing a little bit of superglue won't fix, no need to get your panties in a twist! ;)"
- "i didn't even notice this until I saw this article. I hope it doesn't get "worse.
- "Mine is cracking :( But that's what extended warranties are for I suppose."
- "yeah, mine too.. Of course I didn't even notice it until this article, I fiddled with it and it doesn't seam as though it will break more so I don't care.."
- "I found a crack on mine the day before I found this article. I was nervous until I noticed that it's purely cosmetic - only a small section was cracked that didn't seem to affect the hinge in any way."
- "Yep I just checked mine, it has the crack as well. I too wonder if it's caused by opening the screen up to much. That being said we have two ds's one from Nth america and one from Japan. The japanese one doesn't seem to have the problem. Hopefully this is a purely cosmetic thing"
- "boy do I feel dumb. I just looked at my DS Lite which I thought was in perfect condition, and guess what? Mine has the same exact crack....
- "well I called and they arnt going to do anything about it unless i pay 50 dollars.. thanks nintendo. He ADMITS a manufacture error but still its not under the warranty."
- "After reading the article, I noticed that my DS Lite has a crack in the same place. Has anyone with the same problem called Nintendo about it?"
- "Me too, I didn't notice the crack till I read this article just now. Thanks a lot Digg! /sarcasm"
- I got mine on release day. I take very good care of it; it stays in a case when it's not being used, it has never been dropped, etc. I just checked and there is a crack on the left hinge. :("
- "aww wtf...didn't even notice it until this. Mine too has the crack on the hinge. WTF nintendo."
- "I noticed this on my friend's machine just last night. Good thing I'm waiting for navy or black."
- "Just noticed my crack as well. :( I absolutely love the system but this really angers me. I got it on release and have taken care of it very well. I have the screen protectors on there and keep it in a sturdy case. I remember once putting it down on the couch and the screen went back into a 180degree angle. That's when the crack must have occured."
- "I have "the crack" as well, but I wouldnt have noticed or cared if I hadnt seen this story. And you know what? I still don't care."
- "I have a white DS-Lite, same problem. I didn't notice it until this story."
- "Hmm... I wonder if Nintendo will ship replacement units by the time the Black DSlite comes to America- Thats the color I wanted anyways."
- "Funny. I just noticed this this morning, and was going to call Nintendo about it. I've pretty much coddled mine; always kept it in its case, never dropped it."
- "Interesting indeed. I noticed mine had that little crack after a few days of use, but did not really make big deal about it. You cannot see it unless you are actually looking for it."
- "Mine has a crack too. Didn't even notice it until I read this. It's not a huge deal though, it's such a small crack. As long as I don't drop it or anything I don't think it will get bigger. Even so, as long as I can play games I don't care that much about cosmetic issues."
- "It took me awhile to confirm I have a crack, but after careful examination I found out I have one just like everyone else..."
- "I got the crack too. Hmmmm.......I'm never buying a nintendo product again. Infact I'll trade my cracked DS for PSP right now."
- "I can confirm that this crackly thing has happened to my DS lite and my sister's ds. I think it is a common problem on the new ds lite. So don't say just because it's on the internet it isn't widespread."
- "Mine had the crack from day one, I just ignored it for a while. A few days ago, I closed the DS and the cracked hinge piece came completely off, and now I can see the metal hinge underneath, also the top screen is incredibly loose now, it'll pop out of place when opening. I called nintendo, and they said they'd service it, even though the guy said that it was caused by a "drop" and wasn't covered by warranty."
- "My brother's DS lite had that exact same crack appear about 2 weeks after he bought it. I take good care of mine as well, but just yesterday (before I read this article) the same crack appeared on my DS lite as well. BTW: I didn't abuse it in anyway it is definitely some kind of manufacturing defect."
- "Wow, I just looked at mine and I do have a hairline crack in exactly the same place, and I've only had it a couple of weeks. When I say hairline, I really mean it. I didn't see it the first time I looked when this was dugg, it's that small."
- "After reading this article, I just looked at my DS Lite and it DOES have a crack and I take very careful care of it."
* Gamespot.com
- "read about this yesterday , i too was wondering what this was all about , thats when i checked my ds lite, and there it was the cracked left hinge."
- "POOP! I just read this artical and i checked out my ds to see if i have this problem and i actually have the same crack they show lol. Bogus! I dont care one bit though. Its my baby till the damn screen falls off."
- "I noticed the exact same crack described above about a week ago (a small crack on the left hinge)."
- "I treated my DS Lite with the utmost care...it has a crack for no apparent reason. And to all of you who say that we're "whining," ... it sucks. It just does."
- "it happened to my lite"
- "take very good care of mine... but it turns out mines cracked too!"
- "I just checked mine and there is a small crack near the left most hinge."
- " just check my brothers ds lite and it has a crack in the exact place that the others have, We both have babied the thing to death and its only gone to 180° one time and that was by accident and yet it still has a crack in it *sigh* and he has only had it for a about a week or so."
- "yeah my LEFT hinge just cracked yesterday. thats cr@zy"
- "My DS Lite had a cracked hinge after a while but I managed to get it replaced"
- "heh, i just checked my ds lite and yup, it's got a crack. i don't think i would have noticed it if it hadn't been for the article and photos! it's pretty small."
- "my friend jsut brought this thing up to me erlier today and i do have a crack on the left hinge of my DS Lite."
- "mine cracked and i got it replaced the next day at best buy"
- "my Lite has that crack, but it hassent bothered me too much, had no idea it was happening a lot though."
* Joystiq.com
- "I have an imported navy DS Lite and I noticed the crack last week. I thought my girlfriend did it. Glad to see it's a widespread issue and my DS isn't being abused."
- " Actually, I just checked my DS Lite and I have a crack on the exact same place as the picture above. Strange."
- " checked my DS. she's a cracked. I treat my DS like a faberge egg, and its still cracked."
- " Mine's cracked in exactly the same place. Not only that, but the plastic covering of the hinge has popped off, leaving the underlying hinge exposed."
- " I have a crack in the same position. It's much finer and is only visible in good light, but it's there."
- "Mine's cracked. I've treated this thing extremely well. Here's the thing - this plastic piece has cracked from the stress the spring is exerting on the plastic housing."
- " My girlfriend's DS Lite has the EXACT same crack, it is definitely a design fault."
- "oh my god! I Didn't realize mine was craxked until after i read this article then checked. this sucks"
- " I just looked and I also have the crack on the hinge. I bought the extended warranty when I paid for the lite so I can always go that route but I am going to wait and see what nintendo does about the problem."
- "I have a crack on mine which i discovered after reading the article. The system is a month old FFS."
- "Unfortunatly I am also suffering from this defect. The crack, although small, is definately forming on my hinge."
- "I actually do have a crack on mine. But I'm doubting this problem is that widespread. Even I think I'm just on a vocal minority."
- "Yea, my DS has a crack too. Same spot. =("
- "I checked both my Lite's and they both have cracks. On one hand, I never noticed it so it feels like no big deal. But then again, if this thing is widespread then there's obviously something wrong with the case and Nintendo needs to correct this, regardless of whether or not it effects gameplay."
Discuss: here.
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